Account

Learn how to change the email address and password for your account.

The activity log is a self-service audit trail that provides visibility into all actions performed within your Klaviyo account. Instead of contacting Klaviyo support to investigate account changes, you can now independently track who made a change, what that change was, and when it happened.

Learn how to view and edit your business' industry and vertical in Klaviyo. Your Klaviyo account should always accurately reflect your business’ industry and vertical.

Learn how to change the organization and personal language settings for your Klaviyo account. Changing the language also updates the regional formatting (e.g., for numbers and dates).

Learn how to change your account's organization name (also called your "company name") in Klaviyo. Knowing how to do this is helpful if your company is rebranding, there’s a mistake in the current name, or you simply want to edit it in some way.

Learn how to update your account's billing address or billing email address.

Learn how to change the time zone for your Klaviyo account.

Learn how to change the default currency symbol in your Klaviyo account from the dollar sign ($) to another currency. This change is useful if you conduct business in a different currency, as it can help save you time and minimize the risk of using an incorrect symbol.

Learn how to update the credit card information associated with your account. Note that Klaviyo does not support multiple credit cards in a single account.

Learn how to change your domain name during a rebrand and best practices for maintaining good deliverability throughout the change.

Find out how to create, edit, and assign custom user roles so each user on your account only sees the area of the product that they need.

Learn about how Klaviyo notifies you about significant changes in your account. Notifications may be delivered in 1 of 2 formats:

Learn about multi-accounts in Klaviyo, which allow you to access and switch between different accounts with a single login. This is particularly helpful for brands that have multiple websites (e.g., for different countries) or have several brands under a single parent company.

Learn about the different Klaviyo user roles, their account permissions and access, as well as their potential restrictions inside the platform. Depending on your role, the view of Klaviyo may look different. For instance, Owners see different account setting options than Admins do.

Learn how to add new users to a Klaviyo account and set their roles.

Learn how to transfer ownership of a Klaviyo account to a new Owner.

Find out how to access and manage your API keys for your Klaviyo account.

Learn how to make sure your Klaviyo account and data are as secure as possible.

Learn how to create a private API key, which is a unique identifier used for API calls, as well as define a scope.

Learn how to set up single sign-on (SSO) for your Klaviyo account or portfolio. Currently, only identity provided (IdP) single sign-on is supported in Klaviyo.

Find out what it means to grant permissions to your account, including how and when to do so. Granting permissions allows a Klaviyo representative to take actions in your account, which can be crucial to troubleshooting any issues you’re facing.

Get answers to frequently asked questions about multi-factor authentication (MFA).

Learn how to reset multi-factor authentication (MFA) for a user.

Learn how to set up a system for cross-domain identity management (SCIM) user provisioning in an account or portfolio.

Learn how to set up multi-factor authentication (MFA) to help make your Klaviyo account or portfolio more secure. With MFA enabled, you sign in using a username and password, then verify your identity (such as by entering a code).

Learn how to troubleshoot errors for single sign-on (SSO) with Klaviyo. This article is meant for those familiar with SSO, such as IT professionals.

Learn how to use tags to streamline your workflow and make it easier for different teams to work together in Klaviyo.

Learn how to add tags to campaigns and flows.

Learn how to add a tag to a list or segment in Klaviyo.