How to change your account's organization name

You will learn

Learn how to change your account's organization name (also called your "company name") in Klaviyo. Knowing how to do this is helpful if your company is rebranding, there’s a mistake in the current name, or you simply want to edit it in some way. 

Before you begin

Please note the following: 

• You must be an Owner or Admin to edit the account’s name.
• If you use a branded sender ID to send SMS, you may also want to change that ID. 
  • In Australia, you will also need to register the new branded sender ID. 

Change account name in Klaviyo

1. Click the current account name in the bottom left corner. 
2. Select Settings.
   
3. Under Account, choose Organization.
   
4. Review and, if needed, edit the Default sender name. 
   • Note: After changing your default sender email address or name, any email you create after will reflect this. However, pre-existing flows and campaigns do not automatically update; rather, you will need to manually update each email. Prioritize high engagement flows such as your welcome series, browse abandonment, and abandoned cart flows so you can set them live quickly. 
5. Under Company/organization name, input your desired account name. Here, we changed “Bridge Designs” to “Designs by Bridge” and also updated the sender name.
   
6. Click Save. 
7. Refresh the page or click into a new tab within Klaviyo's left-hand navigation to see your new account name.
   

Additional resources

• How to rebrand in Klaviyo
• Understanding your SMS settings
• Understanding account notifications and updates in Klaviyo