Customer Hub

Top articles

• Getting started with Customer Hub on Shopify

  Learn about Customer Hub, a unique personalized experience for online store visitors that guides them from product discovery through purchase and post-purchase support.

• Understanding the Customer Hub overview dashboard

  Learn how to use the Customer Hub overview dashboard to analyze how your shoppers are engaging with Customer Hub and measure its impact. This guide will help you interpret the metrics on the Customer Hub dashboard.

• How to style your Customer Hub

  Learn about design options for styling your Customer Hub drawer, and how you can design it to match your brand. Because the Customer Hub interface is ingrained in the customer experience, it’s best practice to style it to appear as an extension of your website.

• How to create content blocks for Customer Hub

  Learn how to create content blocks for your Customer Hub. Content blocks are highly customizable and personalizable blocks that have access to Klaviyo profile data which allow you to display integrations (e.g. loyalty point balance), personalized offers, and more.

• Getting started with web chat

  Learn about web chat, which is a 2-way communication channel you can add to your website. Web chat can be set up on its own for you to use with Customer Agent and Helpdesk, but it's also designed to be a seamless part of Customer Hub. Web chat allows your business to engage in live, personalized conversations with visitors on your website so they can easily get answers to their questions or assistance with issues.