How to update your account email and password in Klaviyo
You will learn
Learn how to change the email address and password for your account.
This article only applies to those who are already logged in. If you are unable to log in to your account, see How to reset your Klaviyo password.
Change your account's email or password
- Click your organization name in the bottom left corner.
- Select Settings.
- Under the General tab, select Personal.
You need your current Klaviyo password to change your login email or password. If you have forgotten it or have not set one, select Forgot your password or don't have one? under Login email or Login password and follow the instructions sent to your current login email address.
Follow the steps for the setting you want to change:
If Klaviyo says your email is managed by an identity provider, update it there or contact an admin for the organization named in the message.
- Under Login email, add your updated email address.
- Enter your current password in Current password, then check that the new email address is correct.
- Select Save.
- Open the “Confirm your new email address” email in your new inbox and click the confirmation link.
- Log in again with your new email address and existing password.
Password
- Under Login password, input your current password.
- Enter your updated password in New password. Use at least 12 characters, with no spaces at the beginning or end.
- Re-enter your new password to verify it.
- Select Save.
Logging in and out of your account
If you have multiple Klaviyo accounts that are not linked to the same email address, you must log out and then log back in to switch between accounts.
To log out:
- Select your organization name in the bottom left corner.
- Click Log out.
To log in:
- Navigate to Klaviyo.com
- In the top right corner, select Log in.
- Enter the email address and password associated with your account.
- Click Log in.
- Complete any multi-factor authentication (MFA) or device verification prompts to finish logging in.
Alternatively, you can create a multi-account, which allows you to link multiple Klaviyo accounts to a single email address and password, so you can log in once to access and easily switch between accounts.
How long do Klaviyo sessions last?
For email-and-password or single sign-on (SSO) logins, session length depends on how you sign in and whether you have multi-factor authentication (MFA) enabled:
- When you have MFA enabled or log in through SSO: sessions last up to 7 days before you need to log in again.
- When you log in with an email and password without MFA enabled: sessions last up to 24 hours before you need to log in again.
Additional resources
- How to reset your Klaviyo password
Learn how to reset a forgotten Klaviyo password when you're unable to log in.
- How to create and manage multiple accounts
Learn about multi-accounts in Klaviyo, which allow you to access and switch between different accounts with a single login. This is particularly helpful for brands that have multiple websites (e.g., for different countries) or have several brands under a single parent company.
- How to update your credit card information
Learn how to update the credit card information associated with your account. Note that Klaviyo does not support multiple credit cards in a single account.