How to update your credit card information

You will learn

Learn how to update the credit card information associated with your account. Note that Klaviyo does not support multiple credit cards in a single account.

This guide will help you edit or change the payment method for your Klaviyo account. To remove your card, you must make changes to your plan. See how to downgrade to free, cancel a plan, or close your Klaviyo account.

Before you begin

You need permission to edit billing settings to update a credit card. If you use custom billing, contact your Klaviyo representative to change your payment details.

If your account is part of an account family, update the shared payment method in the parent account.

If a recurring payment fails, Klaviyo automatically starts a retry process. Your account may be temporarily suspended until the overdue balance is paid. An update to your credit card information may be necessary.

Once you update your card and all outstanding invoices are paid, your account will be automatically re-enabled.

Update your credit card information

1. In Klaviyo, click your organization name in the bottom left corner.
2. Select Billing.
   

3. In the Overview tab, go to the Billing section.
4. Under Payment method, click Change method.

5. Add in your:
   1. Card number
   2. Expiration date
   3. Security code (CVC number)
   4. Country
   5. ZIP code
      

6. Click Save and complete any card verification prompts. When you see the success message, click Close.

Next steps

If your organization's billing address has changed, update your billing address. This address does not need to match the card's postal code.

Additional resources