You will learn
Learn how to downgrade your plans to free, cancel a single plan (e.g., email and profiles, SMS, or Reviews) or your account, as well as how to close your Klaviyo account.
What's the difference between downgrading to free, canceling, and closing an account?What's the difference between downgrading to free, canceling, and closing an account?
All options stop future payments so you're not billed going forward. The main differences between these options are that:
- Downgrading to free allows you to keep using all the features in Klaviyo.
- Canceling a plan stops payment for that plan as well as any plan-specific features (e.g., canceling SMS turns all SMS messages off, but emails still send).
- Canceling an account keeps your data but all features are turned off.
- Closing your account deletes all data within the account and removes all account access.
Downgrading to free | Canceling a plan | Canceling an account | Closing your account | |
Stops future payments | ✔ | ✔ | ✔ | ✔ |
Allows future access to your account | ✔ | ✔ |