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Learn reasons why your Klaviyo account may be disabled or temporarily suspended.
Learn which internet browsers and versions are supported when accessing Klaviyo.
Learn how to reset a forgotten Klaviyo password when you're unable to log in.
Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.
Learn which steps to take when you're migrating off of Klaviyo, regardless of whether you're changing to another provider for SMS, email, or both.
Learn how to downgrade your plans to free, cancel a single plan (e.g., email and profiles, SMS, or Reviews) or your account, as well as how to close your Klaviyo account.
Learn how to add trusted devices to your Klaviyo account.
We offer email and live chat support to customers on all paid plans.
Learn how to configure your account using the Klaviyo setup wizard. This guide summarizes each step and assists you through the quick setup process.