How to retry a failed credit card payment

You will learn

Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.

Before you begin

Before retrying, check the following:

• You have permission to edit billing settings.
• Your account is billed automatically by credit card for recurring payments.
• A recurring payment did not go through and you want to try again.
• The account is not based in India (due to the way payments must be handled there).
• No retry is scheduled, or its scheduled time is more than 30 minutes in the past or future.
• The account is active or suspended.
  • If the account is canceled, you must first reactivate it.
• If another account pays for this account through shared billing, retry from the paying account.

You can retry the credit card already on file without updating it first.

If you changed your card after the payment failed, allow up to 1 hour for an automatic retry before trying again manually.

If you are simply trying to pay for the first time by credit card, see this article on updating your credit card information.

Retry a credit card payment

1. Click on the account dropdown in the lower left.
2. Select Billing.
   
3. On the Overview tab, in the Billing section, click Retry payment.

Outcome

After you click Retry payment, a confirmation message tells you the payment is scheduled to process within 1 hour.

If you see an error scheduling the payment, try again later.

If the retry succeeds, your invoice will be paid. Klaviyo also attempts to collect other outstanding payments before reactivating an account suspended for nonpayment. If another outstanding payment fails, the account remains suspended.

If the payment fails again, review your credit card information. If you still need help with the payment or account suspension, contact support.

Additional resources