How to reset your Klaviyo password

You will learn

Learn how to reset a forgotten Klaviyo password when you're unable to log in.

Before you begin

To reset your password, you need access to the email address you use to log in. Review these situations before you begin:

• Still have access but want to change password
  • If you can log in but want to change your password or account email, see How to update your account email and password in Klaviyo.
• Lost access to account email
  • If you've lost access to the email you previously used for your Klaviyo account, contact the account's Owner or Admin to have your new email address added as a user.
    • If you are the only user on the account, please submit a request here for help.
• Your organization requires single sign-on (SSO)
  • If your organization requires you to use SSO, log in through your identity provider or contact your IT team for help. Resetting your Klaviyo password does not bypass this requirement.

Reset a forgotten password

You can reset your password from the Klaviyo login page.

1. Navigate to the Klaviyo login page.
2. Select Forgot your password? If you don’t see this option, enter your login email address first.

3. Input the email address associated with your account.
   

4. Select Send email.
   

1. Open your email account and locate the "Reset your Klaviyo password" email. Be sure to check your inbox, spam, and promotions folder for this message.
2. Click on the password reset link in the email or paste it into your browser.
3. On the Reset Password page, enter your new password in New password, then enter it again in Re-enter password. Your password must meet these requirements:
   • 12–128 characters long
     
   • No spaces at the beginning or end
   • Not a common password and does not contain “klaviyo” in any capitalization

4. Select Reset password to save this change.
5. When you see the confirmation that your password is updated, select Log in and log in with your new password.

Still unable to log into your Klaviyo account?

If the password reset email hasn’t arrived after 15 minutes, check that you entered the email address you use to log in, then check your spam and promotions folders.

Select try sending again on the confirmation page to request another email.

If you still don’t receive an email after trying again, submit a request for help accessing your account.

Additional resources

How to create and manage multiple accounts

How to change your account email or password

Update your credit card information