How to turn on multi-factor authentication

read
Last updated at:

You will learn

Learn how to set up multi-factor authentication to help make your Klaviyo account more secure. When you have multi-factor authentication enabled, you need to sign in using your username and password, and then verify your identity by entering a 6-digit code.

You must be the Owner or Admin of an account to set up multi-factor authentication. 

Before you begin

Before you enable multi-factor authentication, also called two-step or two-factor authentication, note that you should save all of the backup authentication codes provided.

Why saving the backup codes is important

These codes allow you to access your account if you forget your password. However, note the following: 

  1. You cannot view the backup codes after set up multi-factor authentification and exit the modal
  2. There are 5 backup codes
  3. Each backup code can only be used 1 time

We recommend that you only use these codes as a last resort if you cannot locate your mobile device. If you use multi-factor authentication and use all of your backup codes, you will need to contact support to regain access to your account.

Similarly, if you purchase a new device and have lost your backup codes — thus unable to access your account, contact support in order to regain access and enable multi-factor authentication for your new phone instead.

Enable multi-factor authentication

  1. Navigate to your organization name in the bottom left corner.
  2. Click Account & billing.
  3. Head to the Security tab.
  4. Check the box to turn on multi-factor authentication.
    Security tab, where you can turn on multi-factor authentication
  5. Click Enable in the modal that pops up.
  6. Download an authenticator app on your mobile device (e.g., Okta verify or Authy).
  7. Open the app and scan the barcode displayed in your account.
  8. Type the 6-digit code into the text input in Klaviyo.
    Connecting your authenticator app to Klaviyo
  9. Click Submit.
  10. Save the five backup authentication codes somewhere safe; note that: 
    • These codes will not appear after you close the modal.
    • They can only be used 1 time.
    •  You can not generate more than these 5 codes.
      Example of the section with backup codes, which should be kept somewhere you can access later

Going forward, you will need to provide your password and the code generated by your authenticator app in order to log into your Klaviyo account.

Disable multi-factor authentication

  1. Navigate to your organization name in the bottom left corner.
  2. Click Account & billing.
  3. Head to the Security tab.
  4. Uncheck the box to turn off multi-factor authentication.
  5. In the resulting modal, click Disable.

Require multi-factor authentication for all account users

If you are the Owner or Admin of a Klaviyo account, you have the ability to require multi-factor authentication for all users on your account.

  1. Navigate to Account & billing > Security.
  2. Check the box to Require multi-factor authentication for all users

Existing users will be required to enable multi-factor authentication on their next login. New users will be required to enable multi-factor authentication when creating their user login.

Disable multi-factor authentication for all account users

If you decide to no longer require multi-factor authentication for all users, you can uncheck the setting at any time. Any users that already have multi-factor authentication enabled will remain in that state. Users will still have the option to enable multi-factor authentication for their individual user account.

Unable to log into your Klaviyo account?

If you have been locked out or are unable to log into your Klaviyo account, please submit a request so that we may help you. From here, a member of our Support Team will assist in retrieving your access.

Additional resources

x
Was this article helpful?
242 out of 691 found this helpful