How to Enable Two-Step Authentication

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Overview

Learn how to enable two-step authentication to help make your Klaviyo account more secure. When you have two-step authentication enabled, you need to sign in using your username and password, and then verify your identity by entering a 6-digit code.

Two-step authentication is configured per user, not at an account level. This means that each user in an account must configure two-step authentication if you want to enable two-step authentication for an entire account. If you have multi-account access and one of your accounts has two-step authentication required, this will apply to all of the accounts you log into and not just the account that requires it, since the credentials are linked.

Before You Start

Before you enable two-step authentication, note that you should save all of the backup authentication codes provided. These allow you to access your account if you forget your password. However, you cannot view them after you set up two-step authentication and exit the modal.

Klaviyo only provides five backup codes, which are single-use. We recommend that you only use these codes as a last resort if you cannot locate your mobile device. If you use two-step authentication and use all of your backup codes, you will need to contact support to regain access to your account.

Similarly, if you purchase a new device and have lost your backup codes — thus unable to access your account, contact support in order to regain access and enable two-step authentication for your new phone instead.

Enable Two-Step Authentication

  1. Navigate to Account by clicking your organization’s name
  2. Click into Contact Information > Personal
  3. Click Enable Two-Step Authentication
    2019-04-19_09-52-01.png
  4. Download an authenticator app on your mobile device (e.g., Google Authenticator or Authy)
  5. Open the app and scan the barcode displayed in your account
  6. Type the 6-digit code into the text input in Klaviyo2019-04-19_09-55-59.png
  7. Click Submit 
  8. Save the five backup authentication codes somewhere safe; note that: 
    • These codes will not appear after you close the modal
    • They can only be used one time
    •  You can not generate more than these five codes2019-04-19_09-57-52.png

Going forward, you will need to provide your password and the code generated by your authenticator app in order to log into your Klaviyo account.

Disable Two-Step Authentication

If you have two-step authentication enabled and would like to disable it, you will need to contact support. This is to protect the security of your account.

Require Two-Step Authentication for All Account Users

If you are the Owner or Admin of a Klaviyo account, you have the ability to require two-step authentication for all users on your account.

  1. Navigate to Account > Settings
  2. Select Users 
  3. Check the box to Require two-step authentication for all users

Existing users will be required to enable two-step authentication on their next login. New users will be required to enable two-step authentication when creating their user login.

Disable Two-Step Authentication for All Account Users

If you decide to no longer require two-step authentication for all users, you can uncheck the setting at any time. Any users that already have two-step authentication enabled will remain in that state. Users will still have the option to enable two-step authentication for their individual user account.

Unable to Log into Your Klaviyo Account?

If you have been locked out or are unable to log into your Klaviyo account, please submit a request so that we may help you. From here, a member of our Support Team will assist in retrieving your access.

Please note that our Email Support hours run between 6 am-10 pm ET on weekdays, and 10 am-4 pm ET on weekends.

Additional Resources

 

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