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Learn how Klaviyo bills customers for Profiles and Emails, Mobile Messaging, Reviews, Advanced Klaviyo Data Platform (formerly “CDP”), Marketing Analytics, Customer Hub, Helpdesk, and Customer Agent.
Learn about the appreciation discount that goes into effect with the February 18 billing changes.
Get answers to frequently asked questions about Klaviyo's billing changes, which go into effect February 18, 2025.
Learn about manual billing (also called “contract billing”) with Klaviyo.
Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts.
Learn how to view the amount, a short description, status, and date of each payment as well as see a detailed invoice in Klaviyo.
Learn the difference between free and paid plans with Klaviyo.
Learn how and when Klaviyo retries credit cards after a payment has failed. We’ll go over what happens after a payment has failed, when an account will be suspended, and how long it takes for a retry when you change the credit card on file.
Find out how to change to a different billing upgrade preference for messages: automatically upgrade, use flexible sending, or none (to manually upgrade).
Learn how to request a different support and success package. Klaviyo offers 3 tiers for support and success:
Learn how to review your account usage in Klaviyo. For all non-contracted accounts (including those using shared billing), the Account usage tab breaks down the usage of each plan for that account; e.g., how many emails and SMS you’ve sent.
Learn how to manually upgrade or downgrade your Klaviyo billing plan.
Learn about tax, including sales tax, VAT, and GST, in Klaviyo, including how it's calculated and how to view it.
Find what tax IDs Klaviyo supports as well as the specifics for your own country’s tax information. Each country has different local regulations that dictate the tax ID codes, names, and uses for tax purposes.
Learn how to add and update tax ID in Klaviyo. After you add this information, you will be able to view your tax ID on all future billing invoices. Tax ID may be required in some cases.
Learn what Klaviyo requires to approve requests for tax exemption for customers purchasing an email plan.