Understanding how shared billing works in Klaviyo

You will learn

Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts.

• Shared billing
  Functionality to group together companies so that they can potentially share billing details and message sends
• Account family
  All accounts that are linked together for shared billing
• Parent account
  Main account that contains the billing details and plan information for an account family
• Child account
  An account that is linked to a parent account in an account family

Before you begin

You must request to be on a shared billing plan. It is not guaranteed, and instead is considered on a case-by-case basis.

Reach out to Klaviyo Support if you’d like to request shared billing.

Note that shared plans are limited to 20 accounts (in total) for Self-serve customers paying via credit card. There can be one parent account and 19 children accounts. The shared plan limit is 34 (in total) for manually billed customers paying via contract. There can be one parent account and 33 child accounts.

How shared billing works

What it is: Shared billing groups multiple Klaviyo accounts (an account family) so they draw from one pooled email and SMS allotment instead of each paying and sending separately.

Why it's here: It lets related businesses, franchises, or sub-brands consolidate billing and usage under a single plan instead of managing several unrelated subscriptions.

What it lets you do:

• Every account in the family shares one total number of profiles/sends per month.
• Each campaign or flow message sent from any account (parent or child) is subtracted from that shared total.

For example, sending an email campaign to 1,000 people on a child account counts toward every other account's send total in the family, not just that child's.

Where to find it:

Set up by Klaviyo Support on request; once active, you'll see your account family reflected under Settings > Billing> Account Family Dashboard.

Access in parent vs. child accounts

Every account in the account family will have access to the total plan usage. In the parent account, you'll be able to access everything you normally would in a Klaviyo account.

You can change plans, view the individual usage of every child account, and update the billing information. Permission to do this is governed by your user role which you can edit in Settings > General > Users.

Access in child accounts is more limited. In most cases, child accounts will not have access to certain billing pages or features, marked by No access below.

A few things to know about child accounts

• Child accounts can't make changes to the family's billing plan, and can't modify billing details (card, address, tax ID, etc.) unless the parent specifically grants that permission.
• Partial cancellation (cancelling just one plan) isn't available on child accounts, since all plans are billed through the parent. To remove a child account entirely, the account itself must be cancelled, and only an Owner or Admin on the parent account can do that. See How to cancel your Klaviyo account.
• Once an account joins a family, its future invoices move to the parent account, since billing is now shared. Invoices from before it joined the family stay visible on that child account.

How to change access for child accounts

A parent account can adjust these default settings and allow a child account to:

• See the usage for all child accounts in the account family
• Change certain billing details

These are turned off by default. If you want to enable them, you must:

1. Log into the parent account as an owner or admin.
2. Click your organization name in the bottom left.
3. Navigate to Billing.
4. Choose Preferences.
5. Toggle on one or both of the following options:
   1. Allow users in all accounts to view plan usage for each account in the family.
   2. Allow users in all accounts to view billing information and modify plans.

How to see usage across your account family

What it is: An Account Family Breakdown table available on every product's plan detail page, showing each linked account's current usage side by side.

Why it's here: Parents previously had no native way to see how each child account contributed to the family's aggregate bill, and often built usage-to-cost spreadsheets by hand to answer that question.

What it lets you do:

• See each account's current usage and what percentage of the family's overall limit it represents.
• Search by account name or KID to isolate a specific account.
• In Historical Usage, click any bar in family view to see the same breakdown for a past billing cycle, with a download option.

Where to find it: Billing > Overview > Any usage card > View, then look for the Account Family Breakdown table (parent accounts; children only if the parent has enabled the family-usage viewing permission above).

How to see who is in your account family

To see what accounts are actively in your account family at any time, you can use the Account Family Dashboard. The Account Family Dashboard lets you see:

• Accounts in the family
• Account ID
• Accounts status (linked vs unlinked)
• Date last changed

Additional resources