How to request a premium success and support package

You will learn

Learn how to add a Professional success and support package or request a change to an existing package. Klaviyo offers 3 tiers for support and success:

• Standard
• Professional
• Enterprise

Want to learn more about what’s included in the different tiers? Contact your Klaviyo support representative.

Before you begin

You need permission to manage billing to complete the steps below. If your account is part of an account family, it must also have permission to change the family’s billing plans.

For accounts that pay through the billing page, package availability is as follows:

If your account is on a contract, or you already have a Professional or Enterprise package, contact your Klaviyo representative to request a package change. The package dropdown is hidden when you already have a paid package.

Add a Professional success and support package

1. Select your organization’s name in the bottom left corner.
2. Click Billing.
3. On the Overview tab, click Change plan.

4. In the Support section, open the dropdown for Success and support package.

5. Choose Professional from the dropdown. Review the package’s monthly cost before continuing.

6. Click Continue to payment. Review your billing address and payment method, and complete or save any required details.
7. Review the total and terms, then click Confirm and Pay (or Confirm if no payment is due) to submit your change. A success message confirms that the plan change is complete.

Additional resources

• Read an article on how Klaviyo billing works.
• Browse top Community topics.