How Klaviyo Bills Customers for Emails

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Overview

Klaviyo's billing structure is based on two criteria:

  1. The number of contacts in your account
  2. The number of emails you send during the month

Review Your Billing Plan

Click the account dropdown and select Account to get an overview of your billing plan.

The Overview tab displays information about your current plan, a summary of your usage, and any plan limits.

If you need to send to more contacts, you can view other available plans by clicking the billing dropdown and selecting Change Plans.

It is important to note that we do not provide refunds for downgrades, as outlined in our Terms of Service. When you downgrade, that change takes effect immediately and not at the end of the billing cycle.

If you need more information about our pricing plans, feel free to reach out to our sales team.

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