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.8rem;text-transform:unset}.universalMenuItem-module--universalMenuItem--06da1{align-items:center;box-sizing:content-box;color:var(--color-navigation-link,#afafaf);column-gap:.8rem;cursor:pointer;display:inline-flex;flex-wrap:wrap;font-size:var(--font-universal-menu-item-font-size,1.4rem);font-weight:var(--font-universal-menu-item-font-weight,500);line-height:var(--font-universal-menu-item-line-height,2rem);position:relative;text-decoration:none;width:100%;z-index:1}@media screen and (min-width:1024px){.universalMenuItem-module--universalMenuItem--06da1{max-width:27rem}}.universalMenuItem-module--universalMenuItem--06da1:hover:before{background-color:var(--color-navigation-menu-item-hover-background,#2b2c2f);border-radius:.4rem;bottom:calc(var(--layout-navigation-hover-vertical-padding, .8rem)*-1);content:"";left:calc(var(--layout-navigation-hover-horizontal-padding, 1.2rem)*-1);position:absolute;right:calc(var(--layout-navigation-hover-horizontal-padding, 1.2rem)*-1);top:calc(var(--layout-navigation-hover-vertical-padding, .8rem)*-1);z-index:-1}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--featured--be476{font-size:1.8rem;font-weight:500;line-height:2rem}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--cotton--4f86b{color:var(--color-core-charcoal)}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--cotton--4f86b:hover:before{background-color:#dbd4cc}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--cotton--4f86b.universalMenuItem-module--featured--be476{color:var(--color-core-charcoal)}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--charcoal--d0027{color:var(--color-core-white)}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--charcoal--d0027:hover:before{background-color:var(--color-navigation-menu-item-hover-background,#2b2c2f)}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--charcoal--d0027.universalMenuItem-module--featured--be476{color:var(--color-navigation-featured-link,var(--color-core-white))}.universalMenuItem-module--universalMenuItem--06da1 .universalMenuItem-module--icon--58e6d{height:auto;width:1.4rem}.universalMenuItem-module--description--057a9{color:var(--color-navigation-link-description);font-size:1.4rem;font-weight:400;line-height:2rem;margin-top:.1rem;width:100%}.universalMenuItem-module--featured--be476 .universalMenuItem-module--description--057a9{margin-top:.2rem}.universalMenuItem-module--imageContainer--4f7d3{--layout-navigation-image-border-radius:0.4rem;--transition-navigation-image-duration:0.2s;border-radius:var(--layout-navigation-image-border-radius);margin-bottom:.4rem;position:relative;transition:transform var(--transition-navigation-image-duration) ease-in-out}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--visualList--a9b1b{--layout-navigation-hover-horizontal-padding:0.4rem;--layout-navigation-hover-vertical-padding:0.4rem;display:block}.universalMenuItem-module--universalMenuItem--06da1.universalMenuItem-module--visualList--a9b1b .universalMenuItem-module--imageContainer--4f7d3{margin-bottom:0}.universalMenuItem-module--universalMenuItem--06da1:hover .universalMenuItem-module--imageContainer--4f7d3:after{opacity:.25}.universalMenuItem-module--universalMenuItem--06da1:hover .universalMenuItem-module--image--3209e{transform:scale(1.1)}.universalMenuItem-module--imageContainer--4f7d3{border-radius:.4rem;overflow:hidden}.universalMenuItem-module--imageContainer--4f7d3:after{background-color:var(--color-core-charcoal);border-radius:var(--layout-navigation-image-border-radius);bottom:0;content:"";display:block;height:100%;left:0;opacity:0;overflow:hidden;position:absolute;right:0;top:0;transition:opacity var(--transition-navigation-image-duration) ease-in-out;width:100%;z-index:10}.universalMenuItem-module--image--3209e{transform:scale(1);transition:transform var(--transition-navigation-image-duration) ease-in-out}.universalMenuItem-module--trailingMark--dc2f1{background-color:currentColor;display:inline-block;height:.7em;-webkit-mask-image:var(--icon-carat-right);mask-image:var(--icon-carat-right);-webkit-mask-position:center center;mask-position:center center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:.45rem;mask-size:.45rem;width:1.6rem}.universalMenuItem-module--isBanner--1968c{align-items:flex-start;border-radius:4px;cursor:unset;display:flex;flex-direction:column;grid-column:1/span 9;justify-content:space-between}.universalMenuItem-module--isBanner--1968c:hover:before{background-color:unset;border-radius:unset;bottom:unset;content:unset;left:unset;position:unset;right:unset;top:unset;z-index:unset}@media screen and (min-width:1024px){.universalMenuItem-module--isBanner--1968c{align-items:center;background-color:#f4f3f3;flex-direction:row;max-width:unset;padding:8px 12px;width:75%}}.universalMenuItem-module--iconAndLabelContainer--ee29a{align-items:center;display:flex;flex-direction:row;gap:4px}.universalMenuItem-module--button--cbebd{border-width:1px;font-size:12px;font-weight:400;line-height:10px;margin-left:12px;margin-top:16px;padding:10px 14px}@media screen and (min-width:1024px){.universalMenuItem-module--button--cbebd{margin-left:0;margin-right:18px;margin-top:0}}.universalMenuItem-module--isBanner--1968c .universalMenuItem-module--description--057a9{margin-left:18px}.scrollDepthIndicator-module--scrollDepthIndicator--c5c60{background-color:var(--color-scroll-depth-indicator,var(--color-core-poppy));height:.4rem;left:0;position:absolute;top:0;transition:width .15s linear;width:var(--layout-scroll-depth-indicator-width,0);z-index:-1}@media screen and (min-width:1024px){.scrollDepthIndicator-module--scrollDepthIndicator--c5c60{bottom:0;top:unset}}.skipButton-module--skipButton--4b8d1{background:var(--color-core-white);left:50%;opacity:0;pointer-events:none;position:absolute;text-align:center;transform:translate(-50%,-45px);z-index:12}@media screen and (min-width:576px){.skipButton-module--skipButton--4b8d1{background:var(--color-core-charcoal);color:var(--color-core-white);left:.5rem;transform:translateY(-35px)}}.skipButton-module--skipButton--4b8d1:focus{opacity:1;pointer-events:auto;transform:translate(-50%,.6rem)}@media screen and (min-width:576px){.skipButton-module--skipButton--4b8d1:focus{transform:translateY(.6rem)}}.alertBar-module--alertBar--097a8{background:var(--image-alert-bar-background,var(--color-alert-bar-background,var(--color-lemon)));background-position:50%;background-repeat:no-repeat;background-size:cover;clip-path:inset(0 0 100% 0);color:var(--color-alert-bar-text,var(--color-charcoal));font-size:1.4rem;font-weight:400;line-height:2rem;padding-bottom:1rem;padding-top:1rem;position:sticky;top:var(--layout-navigation-bottom-edge);transition:top var(--transition-navigation-duration) ease-out;visibility:hidden;width:100%;z-index:9;.alertBar-module--grid--32deb{display:flex;justify-content:center;position:relative}}.alertBar-module--reveal--25b3b{animation-duration:var(--transition-navigation-duration);animation-fill-mode:forwards;animation-name:alertBar-module--reveal--25b3b;animation-timing-function:ease-out}.alertBar-module--scrolled--f80a5{animation-name:alertBar-module--hide--f61bc}.alertBar-module--content--1f40d{padding:0 2.4rem;text-align:center;text-decoration:none}.alertBar-module--content--1f40d>*{display:inline}.alertBar-module--icon--cacd0{margin-right:.8rem}.alertBar-module--message--6b0fb b,.alertBar-module--message--6b0fb strong{font-weight:500}.alertBar-module--chevron--6381e{margin:.2rem 0 .2rem .6rem;transform:rotate(270deg);transition:translate .125s ease-in-out}.alertBar-module--content--1f40d:hover .alertBar-module--chevron--6381e{translate:.4rem 0 0}.alertBar-module--dismiss--1227d{appearance:none;-webkit-appearance:button;background:none;border:none;color:inherit;cursor:pointer;font:inherit;padding:.4rem;position:absolute;right:var(--layout-grid-horizontal-padding);top:.2rem}@keyframes alertBar-module--reveal--25b3b{0%{clip-path:inset(0 0 100% 0);visibility:hidden}to{clip-path:inset(0 0 0 0);visibility:visible}}@keyframes alertBar-module--hide--f61bc{0%{clip-path:inset(0 0 0 0);visibility:visible}to{clip-path:inset(0 0 100% 0);visibility:hidden}}.grid-module--baseGrid--ce3ba{grid-template-areas:"col1 col2 col3 col4 col5 col6 col7 col8"}.grid-module--baseGrid--ce3ba,.grid-module--grid--1de98{column-gap:var(--layout-grid-column-gap);display:grid;grid-template-columns:repeat(var(--layout-grid-columns),1fr);grid-template-rows:repeat(var(--layout-grid-rows),1fr);margin:0 auto;max-width:var(--layout-grid-max-width);padding-left:var(--layout-grid-horizontal-padding);padding-right:var(--layout-grid-horizontal-padding);row-gap:var(--layout-grid-row-gap)}@media screen and (min-width:576px){.grid-module--baseGrid--ce3ba{grid-template-areas:"col1 col2 col3 col4 col5 col6 col7 col8 col9 col10 col11 col12"}}.archiveCard-module--archiveCardShadow--15741{transition:outline .25s ease-in-out,box-shadow .25s ease-in-out;&:focus,&:hover{box-shadow:0 6px 12px 0 rgba(0,0,0,.11);outline:3px solid var(--color-poppy)}&:focus-visible{outline-offset:0}&:active{box-shadow:0 13px 37px 0 rgba(0,0,0,.21);outline:3px solid var(--color-poppy)}}.archiveCard-module--archiveCard--e89b2{border-radius:.875rem;box-shadow:0 .4rem .6rem -.1rem rgba(16,24,40,.1),0 .2rem .4rem -.2rem rgba(16,24,40,.1);cursor:pointer;display:inline-flex;flex-direction:column;flex-shrink:0;grid-column:2/span 6;max-width:34rem;outline:1px solid transparent;overflow:hidden;text-decoration:none;width:100%}.archiveCard-module--white--11950{background-color:var(--color-white)}.archiveCard-module--lightSand--c8c5f{background-color:var(--color-light-sand)}@media screen and (min-width:576px){.archiveCard-module--archiveCard--e89b2{grid-column:span 4;max-width:24rem}}@media screen and (min-width:768px){.archiveCard-module--archiveCard--e89b2{max-width:33.6rem}}@media screen and (min-width:1024px){.archiveCard-module--archiveCard--e89b2{max-width:29.6rem}}@media screen and (min-width:1200px){.archiveCard-module--archiveCard--e89b2{max-width:34.4rem}}@media screen and (min-width:1366px){.archiveCard-module--archiveCard--e89b2{max-width:38.4rem}}.archiveCard-module--cardHeader--afa33{align-items:flex-start;background:linear-gradient(180deg,#fbcbc4 .01%,hsla(7,100%,71%,.46));display:flex;flex-direction:column;gap:3.6rem;padding:3.7rem 2.4rem 3.1rem}.archiveCard-module--klaviyoFlag--cbea1{fill:var(--color-poppy);font-size:1.7rem}.archiveCard-module--postText--8f33a{flex-shrink:1;overflow:hidden;padding:3.1rem 2.4rem 2.4rem}.archiveCard-module--postSubText--ba810{overflow:hidden}.archiveCard-module--postTitle--cdfbf{margin-bottom:1.2rem;overflow:hidden}.list-module--eyebrow--4acbe{color:var(--color-navigation-eyebrow,var(--color-poppy));font-family:var(--font-family-monospace);font-size:1.2rem;font-weight:400;letter-spacing:1.2px;line-height:1.2rem;position:absolute;text-transform:uppercase;top:2.8rem}.list-module--list--4a599{padding-top:3.2rem;position:relative}.list-module--list--4a599:has(.list-module--eyebrow--4acbe){padding-top:5.4rem}.list-module--childList--7120e{display:flex;flex-direction:column;gap:2rem}.list-module--label--3187e{margin-bottom:0}.list-module--label--3187e~.list-module--childList--7120e{margin-top:2rem}@media screen and (min-width:1024px){.list-module--label--3187e~.list-module--childList--7120e{margin-top:2.4rem}}.list-module--list--4a599.list-module--cta--fde78,.list-module--list--4a599.list-module--inline_list--8731d{grid-column:1/-1}.list-module--inline_list--8731d .list-module--childList--7120e{flex-direction:row;flex-wrap:wrap;gap:2rem 2.8rem}.list-module--list--4a599.list-module--link_list--6f3ae.list-module--wide--6e616{grid-column:span 6}.list-module--link_list--6f3ae.list-module--wide--6e616 .list-module--childList--7120e{column-gap:2.4rem;display:grid;grid-template-columns:1fr}.list-module--list--4a599.list-module--link_list--6f3ae.list-module--condensed--63011{grid-column:span 2}.list-module--resource_list--e52c5 .list-module--childList--7120e li{position:relative}.list-module--resource_list--e52c5 .list-module--childList--7120e li:after{background-color:var(--color-navigation-divider);bottom:-1.2rem;content:"";height:1px;left:0;position:absolute;right:0}.list-module--resource_list--e52c5 .list-module--childList--7120e li:last-of-type:after{content:none}.list-module--list--4a599.list-module--six_column--c56ee{grid-column:1/-1}.list-module--six_column--c56ee .list-module--childList--7120e{display:flex;flex-direction:column}.list-module--visual_list--1ec2c .list-module--childList--7120e{display:grid;gap:.8rem;grid-template-columns:repeat(2,1fr)}.list-module--callToAction--fe71a{margin-top:2rem}.list-module--list--4a599.list-module--drilldown--1f701{padding-top:0;.list-module--eyebrow--4acbe{font-family:var(--font-family-sohne);font-size:1.4rem;letter-spacing:normal;line-height:2rem;margin-bottom:.8rem;padding-block:.4rem;padding-inline:1.2rem;position:static;text-transform:none}.list-module--childList--7120e{gap:.8rem}.list-module--item--370a8{font-size:var(--font-size-body);line-height:1.5;padding-block:.4rem;padding-inline:1.2rem}details[open]{.list-module--childList--7120e{padding-left:.8rem}summary .list-module--item--370a8{font-size:1.8rem;line-height:2.4rem;padding:1.6rem 0}}}@media screen and (min-width:1024px){.list-module--eyebrow--4acbe{top:0}.list-module--list--4a599.list-module--lower--e1f4b.list-module--cta--fde78:not(:has(.list-module--eyebrow--4acbe)){padding-top:0}.list-module--list--4a599:has(.list-module--eyebrow--4acbe){padding-top:3.2rem}.list-module--link_list--6f3ae.list-module--wide--6e616 .list-module--childList--7120e{grid-template-columns:repeat(2,1fr)}.list-module--six_column--c56ee .list-module--childList--7120e{column-gap:2.4rem;display:grid;grid-template-columns:repeat(6,1fr)}.list-module--six_column--c56ee .list-module--callToAction--fe71a{margin-top:0;position:absolute;right:0;text-align:right;top:0;width:auto}.list-module--isBanner--a5af1{display:none}}.drawer-module--drawer--50be8{--transition-navigation-duration:0.25s;background-color:hsla(180,2%,92%,.2);box-shadow:inset 0 4px 4px 0 rgba(63,63,65,.05);margin:0 -3.2rem;padding:0 3.2rem 3.2rem}.drawer-module--drawer--50be8 .drawer-module--list--87d04{display:block}@media screen and (min-width:1024px){.drawer-module--drawer--50be8{background-color:var(--color-white);box-shadow:unset;clip-path:inset(0 0 100% 0);left:0;margin:0;max-height:calc(100vh - var(--layout-navigation-height));overflow-y:scroll;padding:0;padding-top:var(--layout-navigation-vertical-padding);position:absolute;right:0;top:calc(var(--layout-navigation-height) - var(--layout-navigation-vertical-padding));transition:clip-path var(--transition-navigation-duration,.5s) ease-out,visibility var(--transition-navigation-duration,.5s) ease-out;visibility:hidden}.drawer-module--drawer--50be8:focus-within,.drawer-module--drawer--50be8:hover{clip-path:inset(0 0 0 0);visibility:visible;.drawer-module--content--7e2c4{opacity:var(--navigation-drawer-opacity,1)}}.drawer-module--content--7e2c4{opacity:var(--navigation-drawer-opacity,0);padding-bottom:4.8rem;padding-top:2.4rem;transition:opacity .3s ease-out .25s}.drawer-module--column--dfc39{grid-column:span 3}.drawer-module--drawer--50be8 .drawer-module--list--87d04{display:grid;margin:0 auto;padding:0 var(--layout-grid-horizontal-padding)}.drawer-module--drawer--50be8 .drawer-module--list--87d04.drawer-module--lower--66bd1{margin-top:4.8rem;padding-top:2.4rem}.drawer-module--lower--66bd1{position:relative}.drawer-module--lower--66bd1:before{background-color:var(--color-navigation-divider);content:"";height:1px;left:50%;max-width:calc(min(var(--layout-grid-max-width), 100vw) - var(--layout-grid-horizontal-padding)*2);position:absolute;transform:translateX(-50%);width:100%}}.drawer-module--drawer--50be8.drawer-module--drilldown--aad2b{background-color:var(--color-navigation-background);padding-left:4rem;.drawer-module--column--dfc39{border-bottom:1px solid var(--color-storm-shade);margin-bottom:1.6rem;padding-bottom:1.6rem}}.drawer-module--drawer--50be8.drawer-module--subnav--45ca1{background-color:var(--color-navigation-background);box-shadow:unset;padding:0 3.2rem 1.6rem;.drawer-module--list--87d04,.drawer-module--list--87d04 ul{list-style:none;padding-left:1.6rem;.drawer-module--column--dfc39{padding-top:1rem;ul{font-weight:400;margin-top:1rem}}}.drawer-module--list--87d04{padding:1.2rem 2.2rem}}.universalNavigation-module--universalNavigation--4342d{--color-cta-primary:var(--color-core-charcoal);--color-cta-secondary:var(--color-core-white);--color-navigation-background:var(--color-light-sand);--color-navigation-divider:hsla(214,7%,60%,.25);--color-navigation-eyebrow:var(--color-core-poppy);--color-navigation-featured-link:var(--color-core-charcoal);--color-navigation-hover-underline:var(--color-core-poppy);--color-navigation-link:var(--color-core-charcoal);--color-navigation-link-description:var(--color-core-cool-gray-800);--color-navigation-text:var(--color-core-charcoal);--color-navigation-menu-item-hover-background:#f4f4f3;background-color:var(--color-navigation-background);color:var(--color-navigation-text);height:var(--layout-navigation-height);padding-bottom:var(--layout-navigation-vertical-padding);padding-top:var(--layout-navigation-vertical-padding);position:sticky;top:var(--layout-navigation-top,4rem);transition:all var(--transition-navigation-duration) ease-out;z-index:12}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--showSubnav--6a611{height:8rem;padding-bottom:2rem;padding-top:2rem;top:0}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--scrolled--720c3.universalNavigation-module--showSubnav--6a611{top:-8rem}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--dark--60cd5{--color-navigation-background:var(--color-core-charcoal);--color-navigation-text:var(--color-core-white);--color-cta-primary:var(--color-core-white);--color-cta-secondary:var(--color-core-charcoal)}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--invertOnHover--dc12b:focus-within,.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--invertOnHover--dc12b:hover{--color-navigation-background:var(--color-core-white);--color-navigation-text:var(--color-core-charcoal);--color-cta-primary:var(--color-core-charcoal);--color-cta-secondary:var(--color-core-white)}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--scrolled--720c3{top:var(--layout-navigation-top,0)}.universalNavigation-module--universalNavigation--4342d ul{list-style:none;margin:0;padding:0}.universalNavigation-module--container--39f3e{align-items:center;display:flex;gap:0;height:100%}.universalNavigation-module--logoContainer--87d62{height:100%;margin-right:2.8rem;overflow:hidden;position:relative;transition:all var(--transition-navigation-duration) ease-out;width:12rem;z-index:1}.universalNavigation-module--flag--a7155,.universalNavigation-module--logo--0f451{position:absolute;transition:transform var(--transition-navigation-duration) ease-out,visibility var(--transition-navigation-duration) ease-out;z-index:2}.universalNavigation-module--logo--0f451{top:.4rem;transform:translateX(0);transition-delay:.125s;width:12rem}.universalNavigation-module--flag--a7155{top:.5rem;transform:translateX(-125%);transition-delay:0s;visibility:hidden;width:3rem}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--scrolled--720c3 .universalNavigation-module--logoContainer--87d62{width:3rem}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--scrolled--720c3 .universalNavigation-module--logo--0f451{transform:translateX(-125%);transition-delay:0s;visibility:hidden}.universalNavigation-module--universalNavigation--4342d.universalNavigation-module--scrolled--720c3 .universalNavigation-module--flag--a7155{transform:translateX(0);transition-delay:.25s;visibility:visible}.universalNavigation-module--universalNavigation--4342d:not(.universalNavigation-module--scrolled--720c3) .universalNavigation-module--logoContainer--87d62.universalNavigation-module--helpCenterLogo--437e1{transform:scale(1.33)}.universalNavigation-module--nav--bca88{display:none}.universalNavigation-module--mobileMenuToggle--8c94a{height:100%;margin-left:1.2rem}.universalNavigation-module--toggleButton--eb0f2{align-items:center;cursor:pointer;display:flex;height:100%;justify-content:center}.universalNavigation-module--list--1c3da{display:flex}.universalNavigation-module--list--1c3da.universalNavigation-module--ctaList--6ddca{display:flex;gap:1.2rem;margin-left:auto}.universalNavigation-module--ctaList--6ddca .universalNavigation-module--ctaListItem--5c2f9{display:none}.universalNavigation-module--ctaList--6ddca .universalNavigation-module--ctaListItem--5c2f9:first-of-type{display:block}.universalNavigation-module--link--5ad12{--color-navigation-link:var(--color-navigation-text);font-size:1.4rem;height:100%;line-height:1.4rem}div.universalNavigation-module--link--5ad12>span{pointer-events:none}.universalNavigation-module--link--5ad12:focus:before,.universalNavigation-module--link--5ad12:hover:before{content:none}.universalNavigation-module--listItem--f5218 .universalNavigation-module--link--5ad12{padding:1.6rem 0;position:relative}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12.universalNavigation-module--openOnClick--e584c.universalNavigation-module--active--babd1~.universalNavigation-module--drawer--4e69f,.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12:not(.universalNavigation-module--openOnClick--e584c):focus~.universalNavigation-module--drawer--4e69f,.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12:not(.universalNavigation-module--openOnClick--e584c):hover~.universalNavigation-module--drawer--4e69f{--navigation-drawer-opacity:1;--transition-navigation-duration:0.5s;clip-path:inset(0 0 0 0);display:block;visibility:visible}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12~.universalNavigation-module--drawer--4e69f{clip-path:inset(0 0 100% 0);visibility:hidden}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12.universalNavigation-module--openOnClick--e584c.universalNavigation-module--active--babd1~.universalNavigation-module--drawer--4e69f{clip-path:inset(0 0 0 0);visibility:visible}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12:not(.universalNavigation-module--openOnClick--e584c):focus-within~.universalNavigation-module--drawer--4e69f,.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12:not(.universalNavigation-module--openOnClick--e584c):focus~.universalNavigation-module--drawer--4e69f{clip-path:inset(0 0 0 0);visibility:visible}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 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clip-rule='evenodd'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='8' height='4' fill='none' viewBox='0 0 8 4'%3E%3Cpath fill='%23232426' fill-rule='evenodd' d='M.646.146a.5.5 0 0 1 .708 0L4 2.793 6.646.146a.5.5 0 1 1 .708.708l-3 3a.5.5 0 0 1-.708 0l-3-3a.5.5 0 0 1 0-.708Z' clip-rule='evenodd'/%3E%3C/svg%3E");-webkit-mask-position:center center;mask-position:center center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:.7rem;mask-size:.7rem;position:absolute;right:-.4rem;top:0;transform:rotate(0deg);transition:transform .125s ease 0s;width:1.6rem;z-index:2}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12.universalNavigation-module--openOnClick--e584c.universalNavigation-module--active--babd1:after{transform:rotate(180deg)}.universalNavigation-module--cta--8b7a5{background-color:var(--color-cta-primary);border:1px solid var(--color-cta-primary);border-radius:5.2rem;color:var(--color-cta-secondary);display:block;font-size:1.4rem;font-weight:400;line-height:1.4rem;margin:0;padding:1.2rem 2rem;width:auto}.universalNavigation-module--cta--8b7a5:hover:before{content:none}.universalNavigation-module--primary--228b7:hover,.universalNavigation-module--secondary--5f87a{background-color:transparent;color:var(--color-cta-primary)}.universalNavigation-module--secondary--5f87a:hover{background-color:var(--color-cta-primary);border-color:var(--color-cta-primary);color:var(--color-cta-secondary)}.universalNavigation-module--tertiary--820ae{background:transparent;border:none;color:var(--color-cta-primary);padding:1.2rem 0}@media screen and (min-width:576px){.universalNavigation-module--ctaList--6ddca .universalNavigation-module--ctaListItem--5c2f9{display:block}}@media screen and (min-width:1024px){.universalNavigation-module--nav--bca88{background-color:transparent;display:block;height:100%;overflow:unset;padding:0;position:static;width:auto}.universalNavigation-module--nav--bca88:before{content:unset;display:none}.universalNavigation-module--list--1c3da{align-items:stretch;display:flex;flex-direction:row;gap:2rem;height:100%}.universalNavigation-module--listItem--f5218{height:100%}.universalNavigation-module--listItem--f5218 .universalNavigation-module--link--5ad12{padding:0}.universalNavigation-module--listItem--f5218.universalNavigation-module--hasChildren--8ef12 .universalNavigation-module--link--5ad12{margin-right:1.6rem}.universalNavigation-module--listItem--f5218 .universalNavigation-module--link--5ad12 span:after{background-color:var(--color-navigation-hover-underline);bottom:.2rem;clip-path:inset(0 100% 0 0);content:"";height:.2rem;left:0;position:absolute;right:0;transition:clip-path .3s 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80px)}}.mobile-module--mobileMenuDialog--e5097[open]{animation-duration:.5s;animation-fill-mode:forwards;animation-name:mobile-module--reveal--74f5a;animation-timing-function:ease-out;display:flex}.mobile-module--mobileMenuDialog--e5097[open].mobile-module--hide--c47a1{animation-duration:.5s;animation-fill-mode:forwards;animation-name:mobile-module--hide--c47a1;animation-timing-function:ease-out}.mobile-module--mobileMenuDialog--e5097::backdrop{background-color:rgba(35,36,38,.3)}.mobile-module--mobileMenuDialog--e5097 .mobile-module--nav--556a9{display:flex;flex-direction:column;flex-grow:1;gap:2rem}.mobile-module--mobileMenuDialog--e5097 .mobile-module--listItem--f51d4:not(:has(details[open])){border-bottom:1px solid var(--color-navigation-divider)}.mobile-module--closeContainer--d995e{display:flex;justify-content:flex-end;margin-bottom:1.2rem}.mobile-module--close--a6d58{--layout-close-icon-size:1.6rem;--layout-close-button-padding:0.2rem;--layout-close-button-size:calc(var(--layout-close-icon-size) + var(--layout-close-button-padding)*2);background-color:currentColor;cursor:pointer;height:var(--layout-close-button-size);-webkit-mask-image:var(--icon-close);mask-image:var(--icon-close);-webkit-mask-position:center center;mask-position:center center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:var(--layout-close-icon-size);mask-size:var(--layout-close-icon-size);padding:var( --layout-close-button-padding);width:var(--layout-close-button-size)}.mobile-module--list--96a14{flex-direction:column}.mobile-module--mobileMenuDialog--e5097 .mobile-module--ctaList--3fbe9{display:flex;gap:1.2rem;margin-top:auto;text-align:center}.mobile-module--ctaList--3fbe9 a{display:flex;justify-content:center}.mobile-module--utilityList--bfedc{display:flex;flex-direction:column;gap:.4rem}.mobile-module--utilityList--bfedc .mobile-module--utilityLink--b66e3{padding:.8rem 0}.mobile-module--mobileMenuDialog--e5097 .mobile-module--utilityLink--b66e3 svg{width:1.6rem}.mobile-module--listItem--f51d4 .mobile-module--link--25371{font-size:1.8rem;line-height:2.4rem;padding:1.6rem 0;position:relative}.mobile-module--drilldown--a0b1e summary>:after,.mobile-module--listItem--f51d4.mobile-module--hasChildren--35e8e .mobile-module--link--25371:after{fill:currentColor;background-color:currentColor;bottom:0;content:"";-webkit-mask-image:var(--icon-chevron);mask-image:var(--icon-chevron);-webkit-mask-position:center center;mask-position:center center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:1.6rem;mask-size:1.6rem;position:absolute;right:.2rem;top:0;transform:rotate(0deg);transition:transform .125s ease 0s;width:1.6rem;z-index:2}.mobile-module--listItem--f51d4.mobile-module--hasChildren--35e8e details[open] .mobile-module--link--25371:after{transform:rotate(180deg)}.mobile-module--link--25371{--color-navigation-link:var(--color-navigation-text);font-size:1.4rem;height:100%;line-height:1.4rem}.mobile-module--link--25371:hover:before{content:none}@keyframes mobile-module--reveal--74f5a{0%{left:100%;visibility:hidden}to{left:calc(100% - var(--dialog-width));visibility:visible}}@keyframes mobile-module--hide--c47a1{0%{left:calc(100% - var(--dialog-width));visibility:visible}to{left:100%;visibility:hidden}}@keyframes mobile-module--upwardHide--ea71c{0%{height:var(--height);opacity:1;visibility:visible}79%{opacity:1;visibility:visible}80%{opacity:.1;visibility:visible}90%{opacity:.02;visibility:visible}to{height:0;opacity:0;visibility:hidden}}@keyframes mobile-module--downwardReveal--94ced{0%{height:0;visibility:hidden}to{height:var(--height);visibility:visible}}.mobile-module--drilldown--a0b1e{.mobile-module--closeContainer--d995e{background-color:var(--color-navigation-background);padding:16px;position:absolute;right:16px;top:16px;z-index:5}&.mobile-module--mobileMenuDialog--e5097{--color-navigation-background:var(--color-core-charcoal-shade,#1d1e20);--color-navigation-divider:var(--color-storm-shade);--color-navigation-eyebrow:var(--color-gray-70);--color-navigation-featured-link:var(--color-white);--color-navigation-text:var(--color-white);--color-navigation-link:var(--color-navigation-text);--color-navigation-menu-item-hover-background:transparent;--dialog-width:100%;max-width:100%;padding-top:64px;&[open]{animation-duration:1ms;&.mobile-module--hide--c47a1{animation-duration:1ms}}&::backdrop{background-color:var(--color-navigation-background)}.mobile-module--listItem--f51d4:not(:has(details[open])){border-bottom:none}}.mobile-module--listItem--f51d4.mobile-module--hasChildren--35e8e .mobile-module--link--25371:after,summary>:after{transform:rotate(-90deg)}summary>:after{right:3.2rem}.mobile-module--listItem--f51d4.mobile-module--hasChildren--35e8e details[open] .mobile-module--link--25371:after{display:none}details[open]{background-color:var(--color-navigation-background);bottom:0;left:0;overflow-x:hidden;overflow-y:scroll;padding:16px 32px 32px;position:fixed;right:0;top:0;z-index:2;&>summary{margin-left:-12px;margin-right:28px;padding-left:32px;position:relative;&:before{background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='14' fill='none' viewBox='0 0 16 14'%3E%3Cpath stroke='%23fff' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.67' d='M6.444 12.445 1 7m0 0 5.444-5.444M1 7h14'/%3E%3C/svg%3E");background-position:50%;background-repeat:no-repeat;background-size:contain;content:"";display:block;height:14px;left:0;position:absolute;top:22px;width:16px}&>:after{display:none}}}}.mobile-module--subnav--e42e7{-ms-overflow-style:none;left:0;max-width:100%;padding:2rem var(--layout-grid-horizontal-padding);scrollbar-width:none;top:120px;width:100%;&.mobile-module--mobileMenuDialog--e5097 .mobile-module--listItem--f51d4:not(:has(details[open])){border-bottom:0}&::-webkit-scrollbar{display:none}&::backdrop{background-color:transparent}.mobile-module--flag--eba9b{margin-top:1px;width:3rem}.mobile-module--subnavHeader--3795a{align-items:center;display:flex;justify-content:space-between;padding-bottom:2rem}.mobile-module--subnavHeaderLabel--ad12a{align-items:center;display:flex;gap:.8rem;text-decoration:none}.mobile-module--subnavHeaderTitle--cbbfd{font-size:1.8rem;font-weight:700}.mobile-module--close--a6d58{-webkit-mask-image:var(--icon-chevron);mask-image:var(--icon-chevron);transform:rotate(180deg)}.mobile-module--list--96a14{list-style:none;padding:0}.mobile-module--listItem--f51d4 .mobile-module--link--25371{font-size:1.8rem;line-height:2.4rem;padding:.8rem 0}&.mobile-module--mobileMenuDialog--e5097[open],&::backdrop{animation-name:mobile-module--downwardReveal--94ced}&.mobile-module--mobileMenuDialog--e5097[open].mobile-module--hide--c47a1,&::backdrop{animation-name:mobile-module--upwardHide--ea71c}}.dropdownButton-module--primary--5cd57{--border-radius:5.2rem;background-color:var(--color-charcoal);border-radius:var(--border-radius);color:var(--color-white)}.dropdownButton-module--primary--5cd57 .dropdownButton-module--dropdownIcon--c7018{border-bottom-right-radius:var(--border-radius);border-left:1px solid rgba(0,0,0,.2);border-top-right-radius:var(--border-radius);color:var(--color-white)}.dropdownButton-module--primary--5cd57 .dropdownButton-module--dropdownIcon--c7018:hover,.dropdownButton-module--primary--5cd57.dropdownButton-module--open--a9223 .dropdownButton-module--dropdownIcon--c7018{background-color:color-mix(in srgb,var(--color-charcoal) 75%,#000)}.dropdownButton-module--transparent--6f1e9{color:var(--color-charcoal);column-gap:5px}.dropdownButton-module--dropdownButtonRoot--acd29{--padding-horizontal:2rem;--padding-horizontal-half:calc(var(--padding-horizontal)/2);--padding-vertical:1.2rem;--font-size:1.4rem;font-size:var(--font-size);font-weight:400;line-height:1.4rem;max-width:100%;position:relative;width:-moz-fit-content;width:fit-content}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdownButton--3a8c9{align-items:center;cursor:pointer;display:flex;height:calc(var(--padding-vertical)*2 + var(--font-size));width:100%}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--children--e306b{padding-left:var(--padding-horizontal);padding-right:var(--padding-horizontal-half)}.dropdownButton-module--dropdownButtonRoot--acd29 a{text-decoration:none}.dropdownButton-module--dropdownButtonRoot--acd29 svg{transition:transform .125s ease-in-out}.dropdownButton-module--dropdownButtonRoot--acd29>span{font-size:16px;padding-top:var(--padding-vertical)}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdownIcon--c7018{align-items:center;display:flex;height:100%;justify-content:center;padding-left:var(--padding-horizontal-half);padding-right:var(--padding-horizontal)}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdownIcon--c7018:focus-visible{outline:1px dashed;outline-offset:2px}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdown--e96e8{background-color:var(--color-light-sand);border-radius:4px;box-shadow:var(--box-shadow-sm);color:var(--color-charcoal);display:none;left:0;padding:var(--padding-vertical) var(--padding-horizontal);position:absolute;right:0;top:calc(100% + var(--menu-top-position, .2rem));z-index:2}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdown--e96e8 li,.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdown--e96e8 ul{appearance:none;list-style:none;margin:0;padding:0}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdown--e96e8 ul{display:flex;flex-direction:column;gap:calc(var(--padding-vertical)*2)}.dropdownButton-module--dropdownButtonRoot--acd29 .dropdownButton-module--dropdown--e96e8 li:focus-visible{outline:1px dashed;outline-offset:2px}.dropdownButton-module--dropdownButtonRoot--acd29.dropdownButton-module--open--a9223 .dropdownButton-module--dropdown--e96e8{display:block}.dropdownButton-module--dropdownButtonRoot--acd29.dropdownButton-module--open--a9223 svg{transform:rotate(180deg)}.statusIndicator-module--indicator--1e818{background-color:var(--color-gray-70);border-radius:50%;height:1.2rem;width:1.2rem}.statusIndicator-module--indicator--1e818.statusIndicator-module--none--db24a{background-color:#2fcb66}.statusIndicator-module--indicator--1e818.statusIndicator-module--minor--eeb98{background-color:#f4cc47}.statusIndicator-module--indicator--1e818.statusIndicator-module--major--856cb{background-color:#e67d23}.statusIndicator-module--indicator--1e818.statusIndicator-module--critical--33def{background-color:#e85142}.statusIndicator-module--indicator--1e818.statusIndicator-module--maintenance--ca09e{background-color:#3598da}.statusIndicator-module--indicatorLink--cd727{align-items:center;column-gap:.8rem;display:flex;text-decoration:none}.statusIndicator-module--statusText--1abf4{text-transform:lowercase}.statusIndicator-module--statusText--1abf4:first-letter{text-transform:uppercase}.statusIndicator-module--statusText--1abf4 span{font-size:1.6rem;margin:0 0 0 .4rem}.statusIndicator-module--klaviyoStatusIndicator--bc063{color:var(--color-white);column-gap:.8rem}.statusIndicator-module--klaviyoStatusIndicator--bc063 .statusIndicator-module--indicatorLink--cd727,.statusIndicator-module--klaviyoStatusIndicator--bc063 .statusIndicator-module--statusText--1abf4{font-size:1.2rem;font-weight:400;line-height:4rem}.statusIndicator-module--klaviyoStatusIndicator--bc063 .statusIndicator-module--indicator--1e818{height:.8rem;width:.8rem}.utilityNavigation-module--utilityNavigation--8a1eb{--color-utility-navigation-background:var(--color-core-charcoal);--color-utility-navigation-text:var(--color-white);--color-utility-navigation-border:hsla(0,0%,100%,.05);--color-utility-navigation-divider:hsla(0,0%,100%,.15);--font-utility-navigation-font-size:1.2rem;--layout-utility-navigation-link-horizontal-padding:0.8rem;background-color:var(--color-utility-navigation-background);color:var(--color-utility-navigation-text);font-size:var(--font-utility-navigation-font-size);font-weight:400;line-height:var(--font-utility-navigation-font-size);position:sticky;top:0;transition:top var(--transition-navigation-duration) ease-out;z-index:10}.utilityNavigation-module--utilityNavigation--8a1eb .utilityNavigation-module--grid--38187{display:block}.utilityNavigation-module--scrolled--44758{top:calc(var(--layout-navigation-utility-height, 4rem)*-1)}.utilityNavigation-module--showSubnav--9a6e4{position:relative}.utilityNavigation-module--container--ddbea{border-bottom:1px solid var(--color-utility-navigation-border);display:flex;height:var(--layout-navigation-utility-height,4rem);justify-content:flex-end;margin-left:calc(var(--layout-utility-navigation-link-horizontal-padding)*-1);margin-right:calc(var(--layout-utility-navigation-link-horizontal-padding)*-1);padding-left:var(--layout-utility-navigation-link-horizontal-padding);padding-right:var(--layout-utility-navigation-link-horizontal-padding);position:relative}@media screen and (min-width:1024px){.utilityNavigation-module--container--ddbea{justify-content:space-between}}.utilityNavigation-module--utility--320f0{display:none;margin-left:calc(var(--layout-utility-navigation-link-horizontal-padding)*-1)}@media screen and (min-width:1024px){.utilityNavigation-module--utility--320f0{display:block}.utilityNavigation-module--utility--320f0+.utilityNavigation-module--children--64be7{left:50%;transform:translateX(-50%)}}.utilityNavigation-module--children--64be7{align-items:center;bottom:0;display:flex;left:0;position:absolute;top:0}.utilityNavigation-module--actions--73e17{align-items:center;display:flex;gap:3.2rem;margin-left:auto}.utilityNavigation-module--siteActions--af941{font-size:1.6rem;line-height:1.6rem}.utilityNavigation-module--siteActions--af941 .utilityNavigation-module--link--8767f{border:none;padding:0}.utilityNavigation-module--siteActions--af941~.utilityNavigation-module--platformActions--ede27{position:relative}.utilityNavigation-module--siteActions--af941~.utilityNavigation-module--platformActions--ede27:before{background-color:var(--color-utility-navigation-divider);content:"";height:1.6rem;left:calc(var(--layout-utility-navigation-link-horizontal-padding)*-2);position:absolute;top:-.2rem;width:1px}.utilityNavigation-module--linkList--a42ee{display:flex;gap:.8rem;list-style:none;margin:0;padding:0}.utilityNavigation-module--listItem--9ad94{padding:1.3rem var(--layout-utility-navigation-link-horizontal-padding) 1.2rem}.utilityNavigation-module--listItem--9ad94:has(a[aria-current=true]){border-bottom:.3rem solid var(--color-poppy)}.utilityNavigation-module--link--8767f{--color-navigation-link:var(--color-white);--layout-navigation-hover-horizontal-padding:0.8rem;--layout-navigation-hover-vertical-padding:0.8rem;display:inline-block;font-size:var(--font-utility-navigation-font-size);line-height:var(--font-utility-navigation-font-size);margin-bottom:-1px;max-width:unset;text-decoration:none;width:auto}.utilityNavigation-module--link--8767f:after{content:"";display:block;height:.3rem;position:absolute;width:100%}.utilityNavigation-module--platformActions--ede27{--color-navigation-link:var(--color-utility-navigation-text);--font-universal-menu-item-font-size:var(--font-utility-navigation-font-size);--font-universal-menu-item-font-weight:500;--font-universal-menu-item-line-height:var(--font-utility-navigation-font-size)}@media screen and (min-width:1024px){.utilityNavigation-module--platformActions--ede27{padding-right:2.1rem}}.utilityNavigation-module--platformActions--ede27 .utilityNavigation-module--link--8767f{font-weight:500}.utilityNavigation-module--platformActions--ede27 .utilityNavigation-module--linkList--a42ee{gap:1.6rem}.header-module--header--8182f{--layout-navigation-vertical-padding:2rem;--layout-navigation-height:calc(4rem + var(--layout-navigation-vertical-padding)*2);--layout-navigation-subnav-height:5rem;--layout-navigation-utility-height:4rem;--layout-navigation-top:var(--layout-navigation-utility-height);--layout-navigation-bottom-edge:calc(var(--layout-navigation-height) + var(--layout-navigation-top));--transition-navigation-duration:0.5s;display:contents;position:sticky;top:0}.header-module--header--8182f.header-module--scrolled--3f89d{--layout-navigation-top:0rem;--layout-navigation-vertical-padding:1rem;&.header-module--showSubnav--e6ff7{--layout-navigation-bottom-edge:var(--layout-navigation-subnav-height)}}.header-module--header--8182f.header-module--minimal--cc63a{--layout-navigation-utility-height:0}.languageSelector-module--languageMenu--a925a{background-color:var(--color-language-menu-background);border:.1rem solid var(--color-language-menu-border);border-radius:.8rem;bottom:calc(var(--layout-language-button-height) + .2rem);box-shadow:.8rem .8rem 2.4rem 0 var(--color-language-menu-box-shadow);display:none;padding:3.6rem;position:absolute;right:calc((var(--layout-language-menu-width) + var(--layout-language-menu-padding)*2)/-2);width:calc(var(--layout-language-menu-width) + var(--layout-language-menu-padding)*2);z-index:4}.languageSelector-module--languageSelector--d019f{--color-language-text:var(--color-core-white);--color-language-country-text:#919193;--color-language-menu-background:var(--color-navigation-menu-item-hover-background,#2b2c2f);--color-language-menu-border:rgba(57,58,60,.6);--color-language-menu-box-shadow:rgba(0,0,0,.16);--layout-language-button-height:2rem;--layout-language-menu-width:14rem;--layout-language-menu-padding:3.6rem;color:var(--color-language-text);display:inline-block;margin-top:2.8rem;position:relative}.languageSelector-module--languageSelector--d019f.languageSelector-module--open--1f2e2 .languageSelector-module--languageMenu--a925a{display:block}.languageSelector-module--languageSelector--d019f.languageSelector-module--open--1f2e2 .languageSelector-module--chevron--44d6a{transform:rotate(180deg)}@media screen and (min-width:1024px){.languageSelector-module--languageSelector--d019f{margin-top:0}}.languageSelector-module--cotton--c7815{color:var(--color-core-charcoal)}.languageSelector-module--currentLanguage--4c816{align-items:center;appearance:none;background:none;border:none;color:inherit;cursor:pointer;display:flex;font-size:1.4rem;line-height:var(--layout-language-button-height,2rem);padding:0}.languageSelector-module--currentLanguage--4c816:hover{color:var(--color-core-white)}.languageSelector-module--currentLanguageName--47676{margin-left:.8rem;margin-right:.5rem}.languageSelector-module--chevron--44d6a{transform:rotate(0deg);transition:transform .125s ease}.languageSelector-module--languageList--2d9c1{display:flex;flex-direction:column;gap:1.6rem;list-style:none;margin:0;padding:0}.languageSelector-module--listItem--c5797{font-size:1.4rem;line-height:1.4rem}.languageSelector-module--link--554bd{--color-navigation-menu-item-hover-background:#919193;color:var(--color-language-text);display:flex;gap:1rem;position:relative;text-decoration:none}.languageSelector-module--link--554bd:hover{--color-language-text:var(--color-core-charcoal);--color-language-country-text:var(--color-core-charcoal)}.languageSelector-module--link--554bd:hover .languageSelector-module--languageCountry--d0910{color:var(--color-core-charcoal)!important}.languageSelector-module--link--554bd:before{background-color:var(--color-navigation-menu-item-hover-background)}.languageSelector-module--cotton--c7815 :hover .languageSelector-module--languageCountry--d0910{color:var(--color-core-cool-gray-300)}.languageSelector-module--languageCountry--d0910.languageSelector-module--cotton--c7815{color:var(--color-core-cool-gray-800)}.languageSelector-module--languageCountry--d0910.languageSelector-module--charcoal--82240{color:var(--color-core-cool-gray-300)}.universalFooterMenu-module--dropdown--897af[open] .universalFooterMenu-module--menuTitle--2224b .universalFooterMenu-module--label--0bfa9:after{transform:rotate(180deg);transition-delay:.1s}.universalFooterMenu-module--menuTitle--2224b{cursor:pointer;font-size:1.8rem;font-weight:400;line-height:2.4rem;list-style:none;padding-right:2.4rem;position:relative}.universalFooterMenu-module--menuTitle--2224b::-webkit-details-marker,.universalFooterMenu-module--menuTitle--2224b::marker{display:none}.universalFooterMenu-module--menuTitle--2224b .universalFooterMenu-module--label--0bfa9:after{fill:currentColor;background-color:currentColor;bottom:0;content:"";height:100%;-webkit-mask-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='%23fff' viewBox='0 0 9 5'%3E%3Cpath d='M.88 0 4.5 3.101 8.12 0 9 .914 4.5 5 0 .914.88 0Z'/%3E%3C/svg%3E");mask-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='%23fff' viewBox='0 0 9 5'%3E%3Cpath d='M.88 0 4.5 3.101 8.12 0 9 .914 4.5 5 0 .914.88 0Z'/%3E%3C/svg%3E");-webkit-mask-position:center center;mask-position:center center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:1.6rem;mask-size:1.6rem;position:absolute;right:0;top:0;transform:rotate(0deg);transition:transform .125s ease 0s;width:1.6rem}@media screen and (min-width:1024px){.universalFooterMenu-module--menuTitle--2224b{cursor:default;font-family:var(--font-family-sans-serif);font-size:1.2rem;font-weight:600;letter-spacing:1.2px;line-height:1.2rem;text-transform:uppercase}.universalFooterMenu-module--menuTitle--2224b .universalFooterMenu-module--label--0bfa9:after{display:none}}.universalFooterMenu-module--menuList--a6c60{list-style:none;padding:1.8rem 0 0}@media screen and (min-width:1024px){.universalFooterMenu-module--menuList--a6c60{padding:1.6rem 0 0}}.universalFooterMenu-module--menuListItem--8c6d6{padding:1rem 0}@media screen and (min-width:1024px){.universalFooterMenu-module--menuListItem--8c6d6{padding:.8rem 0}}.universalFooter-module--footer--89b2b{--color-navigation-divider:#313234;--color-navigation-featured-link:var(--color-white);--color-navigation-link:#afafaf;--color-navigation-menu-item-hover-background:#2b2c2f;--layout-navigation-hover-horizontal-padding:1.2rem;--layout-navigation-hover-vertical-padding:0.8rem;background-color:var(--color-core-charcoal);color:var(--color-core-white);font-family:var(--font-family-sans-serif);padding:2.4rem 0}@media screen and (min-width:1024px){.universalFooter-module--footer--89b2b{padding:4.8rem 0 3.6rem}}@media screen and (max-width:1023px){.universalFooter-module--footer--89b2b.universalFooter-module--minimal--b82cf .universalFooter-module--languageSelector--8104b{margin-bottom:1.6rem}}.universalFooter-module--footer--89b2b.universalFooter-module--cotton--adf21{background-color:var(--color-core-cotton);color:var(--color-core-charcoal)}.universalFooter-module--grid--92d2d{grid-template-rows:repeat(5,auto)}.universalFooter-module--footerNav--af7dd{grid-column:1/-1;order:0}.universalFooter-module--beFooter--43e35{grid-column:1/-1}.universalFooter-module--menuContainer--e97ff{list-style:none;padding:0}@media screen and (min-width:1024px){.universalFooter-module--menuContainer--e97ff{column-gap:var(--layout-grid-column-gap);display:grid;grid-template-columns:repeat(var(--layout-grid-columns),1fr);grid-template-rows:min-content auto;row-gap:4.8rem}}.universalFooter-module--menuColumnListItem--e4cf3{border-bottom:1px solid var(--color-navigation-divider);grid-column:span 3;padding:2rem 0}.universalFooter-module--menuColumnListItem--e4cf3:first-of-type{grid-column:span 6;grid-row:1/-1;padding-top:.8rem}@media screen and (min-width:1024px){.universalFooter-module--menuColumnListItem--e4cf3:first-of-type{padding-top:0}.universalFooter-module--menuColumnListItem--e4cf3{border:none;padding-top:0}}@media screen and (min-width:1366px){.universalFooter-module--menuColumnListItem--e4cf3{grid-column:span 2}}.universalFooter-module--languageSelector--8104b{grid-column:1/-1;line-height:2rem;order:1}@media screen and (min-width:1024px){.universalFooter-module--languageSelector--8104b{grid-column:span 3;order:4}}.universalFooter-module--logo--08f56{grid-column:1/-1;margin:7.2rem 0 2.4rem;order:2}.universalFooter-module--logo--08f56 svg{height:auto;width:17.5rem}@media screen and (min-width:1024px){.universalFooter-module--logo--08f56{margin:8.8rem 0 3.6rem}.universalFooter-module--logo--08f56 svg{width:29.4rem}}.universalFooter-module--social--76386{--layout-navigation-hover-horizontal-padding:0.4rem;--layout-navigation-hover-vertical-padding:0.4rem;display:inline-flex;gap:1.2rem;grid-column:1/-1;margin-bottom:2.4rem;order:3}.universalFooter-module--social--76386 svg{width:100%}@media screen and (min-width:1024px){.universalFooter-module--social--76386{margin-bottom:7.8rem}}.universalFooter-module--socialLink--46bb3{align-items:center;color:var(--color-white);display:flex;justify-content:center;min-width:1.6rem;width:1.6rem}.universalFooter-module--socialIconText--a14b4{clip:rect(0 0 0 0);clip-path:inset(50%);height:1px;overflow:hidden;position:absolute;white-space:nowrap;width:1px}.universalFooter-module--legal--8b2ef{--layout-navigation-hover-horizontal-padding:0.4rem;--layout-navigation-hover-vertical-padding:0.4rem;color:var(--color-navigation-link);display:flex;flex-direction:column;font-size:1.2rem;font-weight:400;gap:.8rem;grid-column:1/-1;line-height:1.2rem;order:4}@media screen and (min-width:1024px){.universalFooter-module--legal--8b2ef{align-items:center;flex-direction:row;gap:3.6rem;grid-column:4/span 9;justify-content:flex-end}}.universalFooter-module--cotton--adf21{color:var(--color-core-charcoal)}.universalFooter-module--legalNavigation--4c431{display:inline-flex;flex-wrap:wrap;gap:.8rem}@media screen and (min-width:1024px){.universalFooter-module--legalNavigation--4c431{gap:1.6rem}}.universalFooter-module--legalLink--20909{font-size:inherit;font-weight:inherit;line-height:inherit;width:auto}.universalFooter-module--privacy--d9430{appearance:none;background:none;border:none;margin:0;padding:0}#ot-sdk-btn.optanon-show-settings.universalFooter-module--privacy--d9430,#ot-sdk-btn.ot-sdk-show-settings.universalFooter-module--privacy--d9430{appearance:none;background:none;border:none;font-size:inherit;line-height:inherit;margin:0;padding:0;transition:none}#ot-sdk-btn.optanon-show-settings.universalFooter-module--cotton--adf21,#ot-sdk-btn.ot-sdk-show-settings.universalFooter-module--cotton--adf21{color:var(--color-core-charcoal)}#ot-sdk-btn.optanon-show-settings.universalFooter-module--cotton--adf21:hover,#ot-sdk-btn.ot-sdk-show-settings.universalFooter-module--cotton--adf21:hover{background-color:transparent;color:var(--color-core-charcoal)}#ot-sdk-btn.optanon-show-settings.universalFooter-module--charcoal--7aba0,#ot-sdk-btn.ot-sdk-show-settings.universalFooter-module--charcoal--7aba0{color:var(--color-navigation-link)}#ot-sdk-btn.optanon-show-settings.universalFooter-module--charcoal--7aba0:hover,#ot-sdk-btn.ot-sdk-show-settings.universalFooter-module--charcoal--7aba0:hover{background-color:transparent;color:var(--color-navigation-link)}.header-module--styledHeader--5e7f6{background-color:var(--color-sand-tint);input:focus-visible{outline:1px dashed var(--color-charcoal);outline-offset:2px}}.klaviyoForm-module--klaviyoFormIframe--138ab{background:transparent;border:0;width:100%}.formText-module--base--e7d47{--form-text-font-size:1.4rem;--form-text-line-height:1.42;font-family:var(--font-family-sohne);font-size:var(--form-text-font-size);font-weight:400;line-height:var(--form-text-line-height)}.formText-module--large--ed3b6{--form-text-font-size:var(--font-size-body);--form-text-line-height:1.5}.formText-module--small--01bb0{--form-text-font-size:1.2rem;--form-text-line-height:1.5}.formField-module--fieldGroup--2b5a7{position:relative}.formField-module--label--9f83f{color:var(--color-input-text);cursor:pointer;font-family:var(--font-family-sans-serif);font-size:1.4rem;font-weight:400;line-height:1.42;margin-bottom:.55rem}.formField-module--label--9f83f.formField-module--light--44514{color:var(--color-input-text)}.formField-module--label--9f83f.formField-module--dark--88904{color:var(--color-white)}.formField-module--description--bc552{color:var(--color-input-text);font-family:var(--font-family-sans-serif);font-size:1.2rem;font-weight:400;margin-bottom:.5rem}.formField-module--description--bc552.formField-module--dark--88904{color:var(--color-white)}.formField-module--inputBase--a8f54{background:var(--color-light-sand);border:.2rem solid var(--color-gray-70);border-radius:.6rem;box-shadow:0 .1rem .2rem hsla(0,0%,100%,.1);color:var(--color-input-text);font-family:var(--font-family-sans-serif);font-size:1.4rem;font-weight:400;margin-bottom:2.5rem;width:100%}.formField-module--inputBase--a8f54.formField-module--dark--88904{background:var(--color-input-field-background);box-shadow:0 .1rem .2rem var(--color-input-field-box-shadow);color:hsla(0,0%,100%,.5)}.formField-module--inputBase--a8f54.formField-module--hasError--9531b{border-color:var(--color-error-red);margin-bottom:0}.formField-module--inputBase--a8f54:focus-visible{outline:1px dashed;outline-offset:2px}.formField-module--inputBase--a8f54::placeholder{color:inherit}.formField-module--input--786e7{border:.2rem solid var(--color-gray-70);height:100%;padding:1.6rem 1.2rem}.formField-module--input--786e7.formField-module--multiple--a2392{height:9.3rem}.formField-module--textarea--d96a1{padding:1.2rem}.formField-module--error--2fbbe{color:var(--color-error-red);margin-bottom:1.7rem;margin-top:.8rem;-webkit-user-select:none;user-select:none}.eyebrow-module--eyebrow--6622c{color:var(--color-eyebrow-text,var(--color-core-charcoal))}.eyebrow-module--black--be87e{--color-eyebrow-text:var(--color-core-charcoal)}.eyebrow-module--white--45bf3{--color-eyebrow-text:var(--color-core-white)}@media screen and (min-width:992px){.eyebrow-module--eyebrow--6622c{font-size:1.4rem}}.search-module--tabResults--67abf{display:flex;flex-direction:column;grid-column:2;height:100%}.search-module--tabResults--67abf ol{display:flex;flex-direction:column;gap:2.4rem;list-style:none;padding-left:0}.search-module--tabResults--67abf ol li:not(:last-of-type){border-bottom:1px solid var(--color-sand-shade);padding-bottom:1.6rem}.search-module--link--26940{color:var(--color-charcoal);display:block;font-size:1.8rem;line-height:3rem;margin-bottom:.8rem;text-underline-offset:.2rem}.search-module--link--26940 em{font-style:normal;font-weight:500}.search-module--link--26940:hover{color:var(--color-charcoal)}.search-module--viewAllWrapper--1ebfb{margin-top:3.2rem;text-align:center}.search-module--snippet--8d866{display:block;font-size:1.6rem;line-height:2.4rem}.search-module--snippet--8d866 em{font-style:normal;font-weight:500}.search-module--instantSearchNoResults--c5f14{padding:1.2rem 1.6rem}.search-module--noResultsWrapper--e959f{align-items:center;display:flex;flex-direction:column;gap:2.4rem;grid-column:-1/1}.search-module--noResultsWrapper--e959f svg{height:2rem}.search-module--instantResults--6849d{background:#fff;border-radius:4px;box-shadow:0 .9rem 1.8rem rgba(0,0,0,.15);height:300px;margin-top:.4rem;overflow:auto;position:absolute;text-align:left;width:100%;z-index:3}.search-module--instantResults--6849d .search-module--noResultsWrapper--e959f{padding-bottom:1.5rem}.search-module--instantResults--6849d .search-module--tabResults--67abf{height:auto}.search-module--instantResults--6849d .search-module--tabResults--67abf ol{gap:0;padding:0;width:100%}.search-module--instantResults--6849d .search-module--tabResults--67abf ol li{border-bottom:0;list-style-type:none;padding-bottom:0;width:100%}.search-module--instantResults--6849d .search-module--tabResults--67abf ol li a{color:var(--color-charcoal);font-size:1.6rem;line-height:1.5;margin:0;overflow:hidden;padding:1.2rem 1.6rem;text-decoration:none;width:100%}.search-module--instantResults--6849d .search-module--tabResults--67abf ol li a:focus-visible,.search-module--instantResults--6849d .search-module--tabResults--67abf ol li a:hover{background-color:var(--color-sand-tint);outline:none}.search-module--instantResultCategory--464a4{background-color:#fff;padding:1.6rem 1.6rem .8rem;position:relative;position:sticky;top:0}.search-module--instantResultCategory--464a4:after{border-bottom:1px solid var(--color-sand-shade);bottom:0;content:" ";display:block;position:absolute;width:calc(100% - 3.2rem)}.radio-group-module--radioGroup--e6df7{--color-border-default-disabled:#959697;--color-background-default-disabled:#eaedef;appearance:none;border:none;display:flex;flex-direction:column;gap:.8rem;margin:0 0 2.5rem;padding:0;label{color:inherit;cursor:pointer;display:inline-flex;font-size:1.6rem;gap:.8rem;margin:0}input{appearance:none;background-color:transparent;border:2px solid var(--color-storm);border-radius:100%;box-sizing:border-box;height:2rem;margin:.3rem 0 0;width:2rem}}.radio-group-module--dark--3d3db{color:var(--color-light-sand);input{border:2px solid var(--color-light-sand);&:checked{border-width:5px}}}.radio-group-module--light--519bc{color:var(--color-charcoal-tint);input{border:2px solid var(--color-storm);&:checked{border-color:var(--color-charcoal);border-width:5px}}}.radio-group-module--small--1c4e7{input{height:1.6rem;width:1.6rem;&:checked{border-width:4px}}label{font-size:1.4rem}}.radio-group-module--errorLabel--c8a32{color:var(--color-error-red);margin-bottom:1.7rem;margin-top:.8rem;-webkit-user-select:none;user-select:none}.radio-group-module--error--73c79{input{border-color:var(--color-error-red)}}.radio-group-module--disabled--ca5d9{input{background:var(--color-background-default-disabled);border-color:var(--color-border-default-disabled);cursor:not-allowed;&:checked{border-color:var(--color-border-default-disabled);border-width:2px}}label{cursor:not-allowed}}.searchBox-module--styledSearchBox--28a99{color:var(--color-charcoal);max-width:64rem;position:relative;width:100%}.searchBox-module--searchIcon--0f8e8{font-size:2.5rem;left:1.2rem;position:absolute;top:50%;transform:translateY(-50%);z-index:1}.searchBox-module--resetButton--d5f09{background:transparent;border:0;font-size:1.6rem;margin:0;padding:0;position:absolute;right:1.2rem;top:50%;transform:translateY(-50%);z-index:1}.searchBox-module--resetButton--d5f09:focus-visible{outline:1px dashed;outline-offset:2px}.searchBox-module--searchInputStyles--6b0c5{border:1px solid var(--color-charcoal);border-radius:8px;filter:drop-shadow(0 6px 12px rgba(0,0,0,.11));height:5.2rem;padding:1rem 3.5rem 1rem 4.5rem;width:100%}.filter-accordion-module--headerContainer--26b7f{align-items:center;background:transparent;border:0;cursor:pointer;display:flex;flex-direction:row;font-size:1.6rem;font-weight:500;justify-content:space-between;padding-bottom:.8em;padding-top:1.2rem;width:100%;&:focus-visible{outline:1px dashed var(--color-core-charcoal)}}details[open]{.filter-accordion-module--chevron--c5046{transform:rotate(1turn)}}.filter-accordion-module--chevron--c5046{cursor:pointer;height:20px;transform:rotate(180deg);transition:all .45s ease;width:20px}summary{list-style:none}summary::-webkit-details-marker{display:none}.filter-accordion-module--content--96958{padding-bottom:1.6rem}.toggle-module--toggle--b403f{align-items:center;display:flex;gap:1.2rem;justify-content:space-between}.toggle-module--toggle--b403f.toggle-module--wide--9d2c6{gap:0}.toggle-module--toggleButtonContainer--3f3f0{background-color:var(--color-sand-tint);border-radius:4px;display:flex;gap:.8rem;padding:4px}.toggle-module--wide--9d2c6 .toggle-module--toggleButtonContainer--3f3f0{width:100%}.toggle-module--toggleButton--6071f{align-items:center;background-color:var(--color-transparent);border:1px solid var(--color-transparent);border-radius:4px;color:var(--color-gray-70);cursor:pointer;display:flex;flex:1 1;justify-content:center;min-height:3.5rem;min-width:3.5rem;padding:0;transition:all .2s ease-in-out;>svg{fill:currentColor;height:2.4rem;transition:all .2s ease-in-out;width:2.4rem}&:focus-visible{outline:1px dashed var(--color-charcoal);outline-offset:2px}}.toggle-module--lightVariant--bae00 .toggle-module--toggleButtonContainer--3f3f0{background-color:var(--color-white);border:1px solid var(--color-gray-40)}.toggle-module--lightVariant--bae00 .toggle-module--toggleButton--6071f{color:var(--color-charcoal)}.toggle-module--rounded--70972 .toggle-module--toggleButton--6071f,.toggle-module--rounded--70972 .toggle-module--toggleButtonContainer--3f3f0{border-radius:100rem}.toggle-module--toggleButton--6071f.toggle-module--selected--ffea6{background-color:var(--color-white);border:1px solid var(--color-charcoal);color:var(--color-charcoal)}.toggle-module--lightVariant--bae00 .toggle-module--toggleButton--6071f.toggle-module--selected--ffea6{background-color:var(--color-sand-shade);border-color:var(--color-sand-shade)}.toggle-module--text--d4f73{font-size:1.6rem;font-weight:500;line-height:1.5;margin:8px}.toggle-module--text--d4f73.toggle-module--short--36f23{font-size:1.2rem;line-height:1.2;margin:0}.toggle-module--toggleButtonContainer--3f3f0.toggle-module--short--36f23{align-items:center;max-height:4.4rem;padding:3px}.toggle-module--lightVariant--bae00 .toggle-module--toggleButton--6071f.toggle-module--short--36f23{max-height:32px}.toggle-module--lightVariant--bae00 .toggle-module--toggleButton--6071f.toggle-module--selected--ffea6.toggle-module--lavender--fa762{background-color:var(--color-lavender)}.toggle-module--pricing--b0b21 .toggle-module--toggleButton--6071f.toggle-module--selected--ffea6{background-color:var(--color-charcoal);color:var(--color-white)}.toggle-module--pricingText--424dc{font-size:1.4rem!important;font-style:normal;font-weight:500;line-height:20px}.toggle-module--darkVariant--85dab .toggle-module--toggleButtonContainer--3f3f0{background-color:var(--color-core-charcoal-shade)}.unified-search-input-module--unifiedSearch--a43fd{flex-direction:column;margin-bottom:1rem;position:relative;width:100%}.unified-search-input-module--unifiedSearch--a43fd.unified-search-input-module--dark--6659f{color:var(--color-charcoal)}.unified-search-input-module--searchIcon--e7680{height:2.4rem!important;left:1.2rem;position:absolute;top:calc(50% - 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Preguntas frecuentes sobre la resolución de identidades en Klaviyo | Centro de ayuda de Klaviyo Aprenderás Aprenderás
Conozca las preguntas más frecuentes relacionadas con la resolución de identidades en Klaviyo. Si no encuentra su pregunta en el recurso que aparece a continuación, póngase en contacto con nosotros en nuestro foro comunitario .
¿Qué es la resolución de identidades? ¿Qué es la resolución de identidades?
La resolución de identidades se refiere a la capacidad de mantener un único registro de clientes, incluso cuando un cliente utiliza diferentes combinaciones de identificadores y canales a lo largo del tiempo. Esto proporciona una visión unificada de sus clientes independientemente de cómo interactúen con su marca.
Un ejemplo común de esto es cuando un cliente que tiene un perfil de correo electrónico en tu cuenta de Klaviyo se suscribe posteriormente a SMS a través de un método que no está asociado a su correo electrónico, como un opt-in por palabra clave . Esta acción del cliente da lugar a un perfil separado para recibir mensajes de SMS y a un perfil separado para recibir correo electrónico. Sin embargo, si este cliente realiza posteriormente una acción (como realizar una compra) en la que envía tanto su teléfono como su correo electrónico, Klaviyo reconoce que tanto el teléfono como el correo electrónico pertenecen al mismo cliente y fusiona el perfil.
La funcionalidad de resolución de identidades de Klaviyo tiene 2 componentes clave:
Capturar identidad KlaviyoLa funcionalidad de capturar identidades de Klaviyo automáticamente cookie e identifica a los usuarios que hacen clic a través de tu correo electrónico o envían un formulario , permitiéndote capturar la actividad de tus clientes en tu sitio web.
Fusión determinista de perfiles Klaviyo resuelve las identidades de los clientes mediante una comprobación proactiva que fusiona 2 perfiles distintos cuando se produce una acción que vincula una dirección de correo electrónico, un número de teléfono o el ID de un dispositivo (actualmente, iOS). Esto te permite gestionar eficazmente los datos omnicanal del cliente.
Cómo se fusionan los perfiles Cómo se fusionan los perfiles
¿Qué es la fusión determinista y en qué se diferencia de la fusión probabilista? ¿Qué es la fusión determinista y en qué se diferencia de la fusión probabilista?
La fusión probabilística es otro tipo de fusión de perfiles que vincula las interacciones realizadas por un mismo usuario a través de múltiples dispositivos a un perfil de cliente unificado. La fusión probabilística utiliza algoritmos predictivos para vincular la información, como la dirección IP, el sistema operativo, la ubicación, la red Wi-Fi y los datos de comportamiento a un individuo. Este tipo de fusión suele aplicarse a las comunicaciones y el marketing de uno a muchos.
Mientras tanto, la fusión determinista aprovecha los datos de origen que los clientes han proporcionado y unifica sus compromisos. Los compromisos sólo se vinculan en función de la información que sus clientes le proporcionan directamente, lo que da prioridad a la exactitud de los perfiles de sus clientes. Este tipo de fusión es fundamental para la comunicación uno a uno y la personalización.
¿Qué desencadena una fusión de perfiles? ¿Qué desencadena una fusión de perfiles?
Para que Klaviyo identifique que varios perfiles pertenecen al mismo cliente y los fusione, es necesario que los identificadores asociados a cada perfil se reconozcan juntos. A menudo, esta información viene en forma de evento, donde los datos del evento incluyen múltiples identificadores como el correo electrónico y el número de teléfono.
Un ejemplo común es un evento de Página de inicio de pago , en el que el cliente proporciona tanto su dirección de correo electrónico como su número de teléfono. Si existe un perfil separado de sólo teléfono de una acción anterior que el cliente realizó (por ejemplo, enviar un formulario de sólo teléfono o enviar un mensaje de texto con una palabra clave), Klaviyo reconocerá que pertenecen al mismo cliente y los fusionará bajo el perfil con el identificador más fuerte. Para más información sobre la precedencia de los identificadores, consulta nuestra guía para entender la resolución de identidades en Klaviyo .
Además de la fusión basada en datos de eventos, Klaviyo comprueba si hay oportunidad de fusionar cuando el cliente proporciona su información a través de un método opt-in, como un formulario con campos de número de teléfono y correo electrónico.
Klaviyo también comprueba las oportunidades de fusionar perfiles basándose en la información enviada implícitamente a través del seguimiento de cookies , que asocia una actividad a un perfil de correo electrónico. Por ejemplo, si un perfil de correo electrónico envía un formulario de sólo teléfono con su cookie presente, el número de teléfono que haya proporcionado se añadirá a su perfil preexistente.
Ejemplos adicionales que darían lugar a una fusión de perfiles:
Un perfil de sólo teléfono proporciona una dirección de correo electrónico que coincide con un perfil existente.
Un perfil de sólo correo electrónico proporciona un número de teléfono que coincide con un perfil de sólo teléfono existente.
Un cliente con un perfil de sólo correo electrónico y otro de sólo teléfono hace clic en un botón de un correo electrónico que le dirige a un formulario incrustado en el sitio web de su tienda, y envía allí su número de teléfono.
Un perfil de sólo correo electrónico que está siendo rastreado a través de la cookie de Klaviyo hace clic en un enlace acortado por SMS en el mismo dispositivo y navegador.
A un cliente con un perfil de sólo correo electrónico se le envía un formulario de consentimiento por SMS o se le envía por correo electrónico un enlace a un formulario de consentimiento por SMS. Su envío del formulario puede entonces rastrearse hasta su correo electrónico a través de una cookie, y el número de teléfono se añadirá al perfil preexistente.
¿Qué tipos de eventos no activarán una fusión de perfiles? ¿Qué tipos de eventos no activarán una fusión de perfiles?
Las acciones relacionadas con tap-to-text (por ejemplo, un banner tap-to-text en un correo electrónico o formulario ) y las palabras clave generalmente no darán lugar a una fusión basada en cookie seguimiento. Esto se debe a que el rastro de la cookie se pierde entre aplicaciones (de la web al SMS) y Klaviyo no puede estar seguro de que las 2 acciones las haya realizado la misma persona.
Ejemplos de casos en los que los perfiles no se fusionarían :
Un cliente con un perfil de sólo correo electrónico y sólo teléfono hace clic en el texto desde un correo electrónico o un formulario dirigido.
Un cliente con un perfil de sólo correo electrónico y sólo teléfono ve una palabra clave de llamada a la acción en un correo electrónico o en un banner dirigido y envía un mensaje de texto con la palabra clave.
Si perfiles separados realizan acciones coordinadas en el mismo dispositivo y navegador, ¿se fusionarán los perfiles? Si perfiles separados realizan acciones coordinadas en el mismo dispositivo y navegador, ¿se fusionarán los perfiles?
Si un cliente con un perfil de sólo correo electrónico y otro de sólo teléfono cumple las dos condiciones siguientes, los perfiles se fusionarán:
Tiene una sesión de navegador abierta desde un enlace en un mensaje SMS
Hace clic en un enlace de un correo electrónico en el mismo navegador y dispositivo
¿Es posible que se vuelva a crear el perfil de origen si ambas direcciones de correo electrónico siguen presentes en una integración de comercio electrónico? ¿Es posible que se vuelva a crear el perfil de origen si ambas direcciones de correo electrónico siguen presentes en una integración de comercio electrónico?
Cuando se fusionan dos perfiles, el perfil de origen se elimina. Si un perfil de origen se fusiona con un perfil de destino, y Klaviyo recibe después otro evento con la dirección de correo electrónico del perfil de origen original, se crea un nuevo perfil con esa dirección de correo electrónico.
¿Qué es un perfil de destino frente a uno de origen? ¿Qué es un perfil de destino frente a uno de origen?
Durante el proceso de fusión, hay 2 perfiles que se consolidan juntos. Un perfil se conserva y el otro se fusiona. Estos perfiles se denominan "perfil de destino" y "perfil de origen".
Perfil de destino El perfil que se conserva durante una fusión es el perfil de destino. Este perfil tiene el identificador de mayor rango del par de perfiles implicados en una fusión.
Perfil de origen El perfil cuyos datos se fusionan en el perfil de destino es el perfil de origen. Este perfil de origen tiene el identificador de rango inferior del par de perfiles implicados en una fusión.
Datos del perfil Datos del perfil
¿Qué ocurre con los datos del perfil de origen cuando forma parte de una fusión? ¿Qué ocurre con los datos del perfil de origen cuando forma parte de una fusión?
Cuando un perfil de origen se fusiona con un perfil de destino, se añade un evento Perfil fusionado al perfil de destino. Todos los eventos del perfil de origen migrarán también al perfil de destino.
Los eventos aparecen en la línea temporal con la marca de tiempo original y se atribuyen al perfil de destino. El perfil de destino también hereda los miembros de lista del perfil fusionado. Ten en cuenta que el perfil de destino puede no cumplir los mismos criterios de segmento que el perfil de origen.
¿Cómo se gestionan las propiedades de un perfil cuando se fusiona? ¿Cómo se gestionan las propiedades de un perfil cuando se fusiona?
Las propiedades de perfil se añaden al perfil de destino a menos que cada perfil tenga la misma propiedad pero con valores diferentes. En ese caso, las propiedades del perfil de destino tienen mayor prioridad.
Hay 2 excepciones:
Zona horaria: Klaviyo sólo utiliza la zona horaria del perfil de origen.
Localización: Klaviyo utilizará la ubicación del perfil de origen si dispone de más datos de localización (dirección, ciudad, país, etc.).
¿Se fusionarán también los mensajes omitidos de un perfil? ¿Se fusionarán también los mensajes omitidos de un perfil?
Los mensajes omitidos de un perfil se fusionarán tanto para los mensajes de flujo como para los de campaña y serán visibles en la pestaña Mensajes del perfil de destino.
¿Cómo se tratan los registros de consentimiento y exclusión durante una fusión de perfiles? ¿Cómo se tratan los registros de consentimiento y exclusión durante una fusión de perfiles?
Para registros de exclusión (es decir, rebotes duros, bajas o quejas por spam):
Si el perfil de destino no tiene ningún registro de exclusión y el perfil de origen sí, Klaviyo utiliza el registro del perfil de origen.
Si tanto el perfil de destino como los perfiles de origen tienen registros de exclusión:
Si tienen el mismo registro de exclusión, Klaviyo utiliza la fecha que sea más antigua.
Si tienen registros de exclusión diferentes, Klaviyo utiliza el registro del perfil de origen para el perfil de destino.
Para los registros de consentimiento :
Si el perfil de destino no tiene registro de consentimiento y el perfil de origen sí, Klaviyo utiliza el registro del perfil de origen.
Si ambos perfiles tienen registros de consentimiento, actualizar ocurrirá de las siguientes maneras:
Si los 2 perfiles tienen el mismo estado de consentimiento y el registro de consentimiento de origen es más antiguo que el registro de consentimiento de destino, se utiliza el registro del perfil de origen en el perfil de destino.
Si los registros no tienen el mismo estado de consentimiento y el registro de destino es mayor o tiene la misma edad que el registro de origen, se utiliza el registro de consentimiento del perfil de origen.
He aquí algunos ejemplos que ilustran estos casos:
Perfil de la fuente Perfil del destino
Perfil final fusionado
Muestra como "suscribirse" para la comercialización por correo electrónico, con fecha 05/01/2021
Muestra como "suscribirse" para la comercialización por correo electrónico, con fecha 06/01/2021
Destino perfil actualizar suscribirse fecha a 05/01/2021
Muestra como "suscribirse" para la comercialización por correo electrónico, con fecha 05/01/2021
Muestra como "darse de baja" para la comercialización por correo electrónico, con fecha 06/01/2021
Klaviyo no actualiza el registro de perfil de destino. Se quedaría como "darse de baja" con fecha 06/01/2021.
Muestra como "suscribirse" para la comercialización por correo electrónico, con fecha 05/01/2021
Se muestra como "darse de baja" para la comercialización por correo electrónico, con fecha 04/01/2021
Destino perfil actualizar a "suscribirse," con fecha 05/01/2021
Aparece como "darse de baja" para marketing por correo electrónico, con fecha 05/01/2021
Muestra como "suscribirse" para la comercialización por correo electrónico, con fecha 05/01/2021
Destino perfil actualizar a "darse de baja," con fecha 05/01/2021
Nunca se añade consentimiento a un número de teléfono sin el consentimiento explícito de ese número de teléfono concreto.
¿El cupón activo del perfil de origen se fusionaría con el perfil de destino? ¿El cupón activo del perfil de origen se fusionaría con el perfil de destino?
La asignación de códigos de cupón a los perfiles de los clientes no se altera durante una fusión de perfiles, por lo que los cupones activos en el perfil de origen no serían códigos válidos para el perfil de destino.
Flujos Flujos
¿Cómo afecta la fusión de perfiles a los flujos? ¿Cómo afecta la fusión de perfiles a los flujos?
Si el perfil de origen o destino ya ha completado o cancelado el flujo, se cancelan los mensajes de flujo restantes. Si ambas fuentes siguen pendientes, el flujo del perfil de origen se cancela, y el perfil de destino continúa sin interrupción en el flujo.
Si el perfil de origen está en un flujo en el que no está el perfil de destino, el perfil de destino ocupa el lugar del perfil de origen en el flujo.
¿Cómo se ven afectados los flujos activados por fecha? ¿Cómo se ven afectados los flujos activados por fecha?
El perfil de origen se fusiona con el perfil de destino y el valor de la fecha que existe en el perfil de destino se mantendría. A continuación, el perfil de destino sigue moviéndose por el flujo activado por fecha con normalidad.
¿Puede un perfil seguir optando a un flujo activado por una lista si el perfil fusionado ya ha pasado por ese flujo? ¿Puede un perfil seguir optando a un flujo activado por una lista si el perfil fusionado ya ha pasado por ese flujo?
Al fusionar perfiles, Klaviyo copia las evaluaciones de flujo del perfil de origen al perfil de destino, lo que evita que esto ocurra.
La lógica completa de este paso es
Si el perfil de origen está en el flujo, pero el perfil de destino no, el perfil de destino ocupa el lugar del perfil de origen en el flujo.
Si el perfil de destino está en el flujo, pero el perfil de origen no, el perfil de destino continúa por el flujo sin interrupción.
Si ambos perfiles están en el flujo:
Klaviyo cancela el flujo para el perfil de origen. El registro del perfil de origen se elimina al fusionarse y el perfil de destino continúa en el flujo sin interrupciones.
Si el perfil de origen está en un flujo y el perfil de destino se ha completado o se ha omitido para el flujo, el flujo se cancela para el perfil de origen.
Si el perfil de origen ha completado un flujo y el perfil de destino está en el flujo en el momento de la fusión, el flujo se cancela para el perfil de destino.
Recursos adicionales Recursos adicionales
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