How to Cancel or Downgrade Your Klaviyo Account

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Overview

Klaviyo's month-to-month billing structure makes it easy to adjust your subscription at any time. If you have a monthly paid subscription and choose not to renew your subscription, we ask that you please notify Klaviyo in writing at least 48 business hours prior to your renewal date. We will ensure your request is honored and you will continue to have access to the full Klaviyo service until the end of your current term.

If you wish to cancel mid-term, you can choose to still have access to Klaviyo until the end of the paid term, after which your subscription will not renew. While we are able to cancel your account effective immediately upon request, please note that no refunds will be issued for any unused portion of a current paid term.

To review Klaviyo's cancellation policy in greater detail, please refer to our Terms of Service.

Downgrading Your Klaviyo Account

To downgrade your subscription, first to go Account > Billing > Email BillingThen, find the plan that you would like to downgrade to and select Change

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In the resulting modal, input your credit card information and then click Update Plan

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The changes you make to your subscription will be reflected in the next month's billing cycle.

Canceling Your Klaviyo Account

To cancel your Klaviyo account, please complete the following steps:

    1. Fill out the form below
    2. Check your email for a confirmation email
Your request is not considered complete until you click the link in the confirmation email to validate your identity.

 

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