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Learn how to solve issues with your Shopify integration setup by following the relevant troubleshooting scenario described below. If you are encountering issues not on this list, please reach out on our Community or to our Support Team.
Learn how to resync your Shopify catalog items and categories to Klaviyo to see the most up-to-date information. There are currently 4 functions available for catalog resync: resyncing an individual item, resyncing a page of items (up to 25 items at a time), refreshing the category names in your catalog, and resyncing item membership in a particular category. Currently, manual catalog resync functionality is only available to customers using Shopify.
Learn how to enable Klaviyo onsite tracking on your Shopify store, which includes multiple events to help you engage identifiable browsers. Additionally, enabling onsite tracking allows you to use Klaviyo sign-up forms on your site.
Learn how to manually install Klaviyo’s Active on Site tracking snippet, also known as Klaviyo’s onsite JavaScript or Klaviyo.js, on your Shopify store. You should only do this if you experience very high web traffic or your site suffers from slow loading time for any other reason (though Klaviyo has recently improved load times and thus may not be the cause). Otherwise, we recommend you install Klaviyo.js by enabling Klaviyo’s Shopify app embed.
Learn about how subscribers in your account were synced from Shopify to Klaviyo before Klaviyo updated this sync in December 2022.
Learn how to remove Klaviyo onsite tracking from your Shopify store, which includes both Active on Site and Viewed Product tracking, and may also include Viewed Collection, Submitted Search, and Added to Cart tracking depending on your setup. For more context, read our article about onsite tracking for Shopify.
Learn how to distinguish between your POS and web orders in Klaviyo, if you use the Shopify point of sale (POS) system. This is done through filtering orders or creating segments. Klaviyo syncs the source_name when a customer completes the checkout process and creates an order in your Shopify store, which records the source of the order.