How to remove onsite tracking for Shopify

You will learn

Learn how to remove Klaviyo onsite tracking from your Shopify store, which includes both Active on Site and Viewed Product tracking, and may also include Viewed Collection, Submitted Search, and Added to Cart tracking depending on your setup. For more context, read our article about onsite tracking for Shopify. 

Before you begin

You may wish to remove onsite tracking for site speed performance reasons, though Klaviyo.js has recently been updated to minimize its impact in this regard. Note that Klaviyo’s Shopify app embed bypasses the website’s native tag manager and can result in faster loading of Klaviyo’s JavaScript. Additionally, we track some events via a Shopify Server Pixel (Viewed Collection, Submitted Search, and Added to Cart).

You can: 

• Remove Viewed Product tracking
• Remove Viewed Collection, Submitted Search, and Added to Cart tracking
• Remove all onsite tracking

The first means you will not be able to track when someone views a product on your store, meaning you will not be able to send browse abandonment messages. 

If you remove all onsite tracking, you will also no longer be able to use Klaviyo sign-up forms. 

Remove Viewed Product tracking

1. In Klaviyo, click your account name in the lower left and select Integrations.
2. Select Shopify.
3. Uncheck the Track 'Viewed Product' events setting.
   
4. Click Update Settings.

Remove Viewed Collection, Submitted Search, and Added to Cart

1. In Klaviyo, click your account name in the lower left and select Integrations.
2. Select Shopify.
3. Uncheck the Track behavioral events setting.
   
4. Click Update Settings.

Remove all onsite tracking

1. In Klaviyo, click your account name in the lower left and select Integrations.
2. Select Shopify.
3. Uncheck the Track 'Viewed Product' events and Track behavioral events settings.
   
4. Click Update Settings.
5. Click Edit next to The Klaviyo app embed is enabled on your Shopify store to be brought to Shopify.
6. Log in if prompted.
7. Toggle off the app embed. 
   
8. Click Save.

Outcome

You have now removed selected onsite tracking from your Shopify store.

Additional resources

• Getting started with Shopify
• Troubleshooting your Shopify integration