Shopify Only: How to Resync Your Catalog Feed

read
Last updated at:

Overview

Learn how to resync your Shopify catalog items and categories to Klaviyo to see the most up-to-date information. There are currently four functions available for catalog resync: resyncing an individual item, resyncing a page of items (up to 25 items at a time), refreshing the category names in your catalog, and resyncing item membership in a particular category. To learn more about the Catalog tab, check out our Guide to the Catalog Tab

Currently, manual catalog resync functionality is only available to customers using Shopify. 

Note that Klaviyo syncs items from Shopify in real time, so typically items will be updated without the need for a resync. New categories and item membership in a particular category are synced from Shopify every six hours, so a category resync is helpful to view the most up-to-date information in Klaviyo. 

How to Resync an Individual Item

To resync an individual item and its attributes (e.g., item name, item price, SKU), navigate to the Catalog tab and search for the item you wish to resync by name or item ID.

Catalog tab in Klaviyo with Items selected and displaying example search results with Manage Custom Catalog Sources in upper right and grey Resync Page Items button

Then, click on the item’s name to open the item page. From there, click Resync Item in the upper right.

Item page in Klaviyo showing Lego person with hat, glasses, and beard on left with green background, Resync button in upper right

You’ll receive a green success callout indicating that your item has been updated.

Green success callout Your item has been updated showing on item page above Categories and Additional Details

How to Resync a Page of Items

You can resync a page of items at a time, with up to 25 items on one page. This will resync all details of every item on the page. From the Catalog tab, use the search function or filter by status or category to control what items show up on a single page. 

Note that if you happen to have multiple catalog sources, you will see the option to filter by catalog name, and you must filter by Shopify in order to access resync functionality. 

To resync a page of items, click Resync Page Items on the right.

Catalog page in Klaviyo populated with lego and pet items, with search bar, with Manage custom catalog sources blue button in upper right corner

A popup will ask if you would like to resync those items. Click Resync Items to continue. Once the items on the page have resynced, a green success callout will appear.

Green success callout Your items have been updated on Catalog page showing above all categories filter and resync page items button

How to Refresh All Category Names

In the Catalog tab, select Categories. Here, you can refresh all the category names from your Shopify store by clicking Refresh Category Names. This action will bring in new category names or delete a category that no longer exists in Shopify, but it will not resync the individual items in a category or the membership of items in a category. This means that the new category will be empty until you sync it individually (see the following section) or until the next six hour periodic sync.

Catalog tab in Klaviyo showing Categories with two categories populated, Collection Home page and Smart Collection, and Refresh Category Names button in upper right

A green success callout will appear once the categories have been updated. 

Green success callout your categories have been updated showing on categories page above Refresh Category Names button

How to Resync an Individual Category

To resync item membership in an individual category, navigate to the Catalog tab and flip over to Categories. Click the blue resync icon on the far right next to the category you wish to update. 

Catalog tab in Klaviyo showing Categories with category result Collection Home page with blue resync button on right, Refresh Category Names button in upper right

A green success callout will appear once the category has been updated.

Green success callout your category has been updated showing on categories page above Refresh Category Names button

Note that this action does not resync the details of individual products in that category. 

Additional Resources

Guide to the Catalog Tab 

How to Sync a Custom Catalog Feed to Klaviyo 

How to Use Product Feeds and Recommendations 

x
Was this article helpful?
2 out of 3 found this helpful