Search by topic
In this article, you’ll learn how your support team can search for products and send linked recommendations directly from the ticket across all Helpdesk channels (Email, SMS, WhatsApp, Webchat, and Instagram).
By answering those Direct Messages (DMs) in Klaviyo, you get the full profile—orders, email clicks, lifetime value—right next to the chat. Faster answers = more sales, less tab-switching.
Every minute you spend jumping between Klaviyo, Recharge, and Shopify is a minute you could spend growing sales. The Edit Subscription modal lets you cancel, skip, or change a customer’s subscription right from the ticket—no extra tabs, no re-typing data, and far fewer mistakes.
In this article, you’ll learn how to remove items, adjust quantities, change addresses, or cancel a Shopify order — all without leaving Helpdesk. Completing edits in-place shortens average resolution time, reduces manual mistakes, and helps you provide a better customer experience.
Learn how to use SMS for customer support, allowing you to quickly answer subscribers’ questions and hear their feedback. With Klaviyo two-way messaging, you can leverage SMS to provide your current subscribers support and a better overall experience.