Understanding the activity log

Overview

The activity log is a self-service audit trail that provides visibility into all actions performed within your Klaviyo account. Instead of contacting Klaviyo support to investigate account changes, you can now independently track who made a change, what that change was, and when it happened.

This transparency helps ensure account security, simplifies compliance auditing, and allows you to quickly troubleshoot configuration issues by identifying the source of specific updates.

In this article, you will learn:

• Who can access the activity log.
• The benefits of using the audit trail for your business.
• How to navigate and filter the log.

Access and permissions

To ensure account security, the activity log is not visible to all users. It is available exclusively to:

• Account Owners
• Admins
• Users with "Account Settings" permissions

Benefits of the activity log

Using the activity log allows you to manage your account more effectively without the need for external assistance.

• Enhanced Visibility: Gain a clear view of user behavior across your entire organization to see "who is doing what" in real-time.
• Streamlined Troubleshooting: Quickly resolve support or configuration issues by identifying exactly when a setting or campaign was modified.
• Security and Compliance: Maintain a permanent record of all account edits to meet internal or external security audit requirements.
• Self-Service Efficiency: Eliminate the need to email Klaviyo Support to verify historical account actions.

How to use the activity log

To access the log, navigate to Settings > Account > Activity Log.

View edit actions

The log provides a comprehensive list of all edit actions performed in your account. Each entry includes the timestamp, the user's email address, and the category of the change.

Filter and search

Use the search and filter tools to narrow down the log by:

• User: Track the activity of a specific team member.
• Timeframe: Audit changes made during a specific launch or reporting period.
• Keyword: Search for specific flow titles, segment names, or campaign IDs.

[!TIP] Need more information? If you see an action in the log but require more specific details that are not available in the interface, please reach out to Klaviyo Support for additional assistance.

Additional resources

• How to manage users and permissions
• How to update your account settings