The Product Performance Report

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Overview

The Product Performance Report lets you analyze product performance across key funnel metrics like browse, checkout, and purchase. Klaviyo helps you get started by providing a pre-built report. Customize it to your needs by honing in on individual products or focusing on high-level trends among collections and categories.

The Product Performance Report helps you answer questions like:

  • What are my best selling products, month over month?
  • What does my conversion funnel look like across product categories?
  • Do some products see a higher drop-off rate between browse-to-checkout or checkout-to-purchase?
  • How has browsing and checkout activity shifted over the last 90 days, by category, as we’ve refreshed collections for a new season?

In this guide, you will learn more about the Product Performance Report, where to find it in Klaviyo, and how to customize it to better serve your brand.

To access the Product Performance Report, your account must have either a standard ecommerce integration (e.g., Shopify, Bigcommerce, etc.) or a custom integration that incorporates product events like Checkout Started, Ordered Product, etc.

Build Your Report

To view the Product Performance Report, click on the Analytics tab and select Create Custom Report.

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Under Report Type, select Product Performance Report from the dropdown, and give your report a name.

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You will then be able to customize your report to best serve your business.

First, select the metrics you want to report on, all of which center around a single product. By default, Viewed Product, Ordered Product, and Checkout Started are applied. You can eliminate any of these metrics from your report by clicking the X to the right of that metric; however, you cannot add metrics that are not product-specific.

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Next, decide how you want these metrics to be calculated. There are two different dropdowns that customize this for you as defined below.

  • Total, Unique, or Value
    You can report on the total number of instances of an event (TOTAL) or the unique number of profiles that performed that event (UNIQUE). If the metric you select has a monetary value associated with it (e.g., Placed Order), you can also report on the value of the events (VALUE).
  • SUM or AVG
    You can choose one of two aggregations: SUM or AVG. SUM shows you the total of all events for your selected metric. For example, if there are two Placed Order events within the timespan you select, both with a $15 value, the VALUE SUM will be $30 and the TOTAL SUM will be 2. AVG shows the average of events that occurred for your metric. For example, if there are two Placed Order events within the timespan you select, both with a value of $15, the average will be $15.

You can add a modifier to group and filter your report by specific values. This allows you to build a more tailored report around your selected metric, specific to your business needs.

  • Group By
    By default, your report will be grouped by Product Name. You can choose to keep Product Name (specific product) or switch to Product Category (specific product collection) from the associated dropdown.

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    For more information around properties that you can use for grouping, head to our Guide to Properties.

  • Filter values
    Along with your grouping, you can add filters to make your report even more specific and only display certain instances of an event. For example, if you group by Product Name, then, you can select + Add Filter and type in the names of your choice to be shown in your report.

Finally, customize the time range of your report so that it only shows the data you care about. To adjust the timeframe, choose your selected time range and grouping from the associated dropdowns.

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You can adjust the time range to:

  • Today
  • Last 24 Hours
  • Yesterday
  • This Week
  • Last 7 Days
  • Last Week
  • This Month
  • Last 30 Days
  • Last Month
  • This Year
  • Last 90 Days
  • Last 365 Days
  • Last Year
  • Custom

You can also group the data by:

  • Daily
  • Weekly
  • Monthly
  • Yearly

Run and Export Your Report

Once you have customized your Product Performance Report to your liking, click Run Report. This will process your report and save it in your account.

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While it may take some time to generate your results, you will see a robust summary of your report populate as soon as your data is ready for analysis. Your report will automatically be saved, so you may proceed with other marketing activities and return to your report from within the Analytics tab at any time.

To understand the status of your report, simply return to Analytics > Reports. There will be a status indicator next to the report’s name showing whether it is In Progress or Complete.

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When your report is complete and populated with results, the configuration box will automatically collapse so that you can identify performance trends and opportunities. A timestamp of when the report was last run will appear above your results.

To export the report results for further analysis, click Export.

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Update Report Results

Reports do not automatically refresh with data; rather, you need to manually re-run your report to pull fresh data. To see when a report was last updated, look at the Last Run timestamp from either the Analytics tab or from within the report itself.

To update your report to display the latest data, reopen it and click Run Report to refresh your results. 

In the event that you need to see historic report results from previous runs, go to the Custom Reports tab and select View History from the right-hand, three-dot menu of a report.

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This will show all historical runs for your report of interest. To export the results of a historic run of your report, select Export.

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Additional Resources

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