How to Cancel Your Klaviyo Account


How to Cancel Your Klaviyo Account

If you have already contacted our success team, we will process your cancellation request during our support hours. These hours are weekdays, 6am-10pm EST.

To cancel your Klaviyo account, please contact our Success Team and we will respond within 1 business day. We'll be very sorry to see you go! If you are having trouble getting started with Klaviyo, or are not seeing the ROI you expected, please let us know.

Deleting the Klaviyo app from your ecommerce platform will not cancel your Klaviyo account. To cancel your Klaviyo account, you must contact support.

If you have a monthly paid subscription and choose not to renew your subscription for a subsequent term, we ask that you notify Klaviyo in writing at least 48 business hours prior to your renewal date. We will ensure your request is honored, and you will continue to have access to the full Klaviyo service until the end of your current term.

If you wish to cancel mid-term, you can choose to still have access to Klaviyo until the end of this paid term after which your subscription will not renew. While we are able to cancel your account effective immediately upon request, please note that no refunds will be issued for any unused portion of a current paid term.

To review Klaviyo's cancellation policy in greater detail, please refer to our Terms of Service.

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