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Learn how to enable SMS in Klaviyo. These steps apply if you have already set up email in your Klaviyo account. If you are going through the setup wizard for both email and SMS, the steps may be different.
Learn how to automatically generate your own mobile terms of service (TOS) in Klaviyo. In addition to generating a mobile TOS that you can customize to fit your needs, Klaviyo can also host the TOS for you, and you can add a link to your TOS anywhere (like forms where you collect SMS consent). Alternatively, you can copy the text in the TOS and paste into another page, like your existing TOS page.
Learn best practices for SMS compliance in your privacy policy. Note that unlike with terms of service, Klaviyo cannot host privacy policies.
Learn how to create SMS disclosure language on the account-level, making it easy to add to your sign-up forms and subscribe pages.
Learn about Klaviyo’s billing system for text messages, such as why countries and channels have different credit values and what’s included in these credits.
Learn how to add your brand name to shortened links in your Klaviyo SMS messages. Branding your shortened links makes them more personalized to your brand and credible, indicating to recipients that this link will take them to your website or page.
Learn the steps for migrating from another SMS provider to Klaviyo.
Learn how to properly inform subscribers when you switch your phone number.
Learn how to port an SMS sending number into Klaviyo.
Find out how to add and remove SMS transactional or marketing consent in Klaviyo. Importing your SMS subscribers is an essential part of migrating providers or simply consolidating your data.
Learn how to indicate the country in a CSV file with SMS profiles.
Learn which phone number formats Klaviyo accepts when importing phone numbers for SMS marketing.
Learn about the SMS sending numbers for every country that Klaviyo can send to, including what each number type can do.
US Short Code Brand Vetting is a mandatory compliance requirement established by the CTIA and enforced through the US Short Code Registry. The purpose of this annual verification is to ensure that each brand using a US short code is accurately identified, properly registered, and accountable for the messages they send to consumers. By confirming up-to-date business and contact information, carriers can maintain trust in high-volume messaging programs and reduce the risk of fraud, spam, and consumer harm.
Learn about the short code application process, including what you need to apply, how long it takes, and more.
Learn about toll-free number verification, including what it means to be verified and how this works in Klaviyo.
Find out how to request or register a long code so that you can start sending SMS.
Learn about branded sender IDs in Klaviyo, including how to set them up, where they’re available, and more.
Learn when to consider getting a short code, including why you might benefit and at what points a short code will be helpful.
Learn why a toll-free number might have been rejected for verification, and what you may be able to do if this happens.
The glossary below defines common terms and acronyms in the SMS industry.
Learn about the major similarities and differences in countries where Klaviyo SMS is available.
Learn about your SMS settings and how to edit them to fit your business needs.
Get an overview of 7 important aspects of SMS compliance.
Learn 9 SMS best practices to implement when you’re first getting started.
Learn how SMS and MMS messages are similar and different as well as when and where to use them.
Learn how email and SMS differ as as well as when to use each channel.