Using Klaviyo Starter in Shopify vs. klaviyo.com
You will learn
Learn how the Klaviyo experience inside Shopify relates to your account at klaviyo.com, and where to go for tasks the embedded app doesn't cover.
Is this a different Klaviyo account?
No. The app creates (or connects to) a real Klaviyo account. Everything you build inside Shopify (lists, forms, automations, campaigns) lives in that account and is fully visible if you sign in at klaviyo.com.
How do I open my account at klaviyo.com?
- In the Shopify app, click Go to Klaviyo.com on the dashboard or Settings page. If you already have a Klaviyo login, this opens klaviyo.com.
- If prompted, click Create your Klaviyo login. Klaviyo sends you an email with a link to set your password.
- If you received a password email, follow its link and create your password. You can then sign in at klaviyo.com to access the same account you use in Shopify.
I already use Klaviyo. What do I see when I install the app?
If your Klaviyo account is already connected to this store through the Shopify integration, you don't need to create another account. You may be directed to klaviyo.com instead of the embedded dashboard. If prompted, click Log in to Klaviyo to finish connecting Shopify. If this store isn't connected and you see the welcome screen, click Connect Shopify to your existing account to connect it rather than creating a second account.
Where do I manage individual subscriber profiles?
Manage individual customers in Shopify's Customers page, or sign in at klaviyo.com for Klaviyo's full profile, list, and segment tools.
Why is the app in a different language than I expected?
The app follows your Shopify admin language. If your language isn't supported yet, it falls back to English. Changing your Shopify admin language reloads the app in the new language.
What happens if I uninstall the app?
Uninstalling removes the app from your Shopify admin and disconnects Shopify. Your Klaviyo account, profiles, and saved marketing content remain, but new store data stops syncing until you reconnect. If you reinstall, you pick up where you left off, including mid-setup progress. If the app can't reconnect your account, click Try again.
What should I use klaviyo.com for?
Use klaviyo.com to browse and edit profiles, build segments and multi-step automations, and manage SMS and other channels. The app links you to the right place when a task needs the full platform.
You can set up a branded sending domain in the Shopify app under Settings > Sending domain.
Do emails I send here count toward the same limits as klaviyo.com?
Yes. It's one account, so sends and live automations count together regardless of where you created them.
Additional resources
- Getting started with Klaviyo in Shopify: first-time setup.
- Understanding free plan limits and upgrading: what's included and what upgrading changes.