How to disable notification emails sent by Shopify

read
Last updated at:

You will learn

Learn how to disable certain notification emails in Shopify such as abandoned checkout or delivery notifications. You should disable these emails if you are currently sending them via Shopify and want to start sending them via Klaviyo, in order to avoid sending them twice.

Make sure to disable these emails right before you enable the corresponding flow in Klaviyo to avoid a gap in sending. 

You must request transactional status for emails that do not contain marketing content by contacting our Customer Success team.

Before you begin

 Knowledge check

If you have not already, read our guide about getting started with Shopify for step-by-step instructions on integrating, before continuing with this article.

Some emails can be turned off in Shopify, while others cannot. Some emails can only be turned off by a Shopify Merchant Success Manager for customers with Shopify Plus. 

The following emails can be turned off for customers with Shopify Plus:

  • Customer account welcome
  • Order confirmation
  • Order cancelled
  • Order refund
  • Shipping update

The following email types cannot be turned off in Shopify (for non-Plus customers):

  • Customer account activation*
  • Customer account welcome
  • Customer password reset*
  • Gift card notification*
  • Order confirmation
  • Order cancelled 
  • Order refund
  • Shipping update

*Denotes emails that cannot be turned off either Shopify Plus or non-Plus customers. 

All customers can turn off the following email types in Shopify:

  • Abandoned checkout notification
  • Shipping confirmation
  • Delivery updates, including local delivery

Check out Shopify’s notification documentation for more information. 

Additionally, fulfillment request emails are only sent if a custom fulfillment method exists. 

Disabling abandoned checkout notification emails

  1. Log in to your Shopify admin.
  2. Click Settings in the lower left and select Checkout.
  3. In the Abandoned checkouts section, uncheck Automatically send abandoned checkout emails. For more information, visit Shopify’s abandoned checkout documentation. Shopify abandoned checkouts setting section with automatically send abandoned checkout emails unchecked

Disabling shipping and delivery notification emails

You can disable shipping notification emails in Shopify in two steps.

  1. Log in to your Shopify admin.
  2. Click Settings in the lower left and select Checkout.
  3. Scroll down to Order Processing and select Automatically fulfill the order’s line items.
  4. Below that setting, uncheck Notify customers of their shipment. Order processing section in Shopify with Notify customers of their shipment unchecked
  5. Navigate back to the Settings page and click Notifications.
  6. Scroll down to Shipping and uncheck the Out for delivery and Delivered options.

    Shipping settings in Shopify with Out for delivery and delivered options unchecked
  7. If you are utilizing Local Delivery, uncheck all of the delivery email options within this section.Local delivery settings in Shopify with Out for delivery, delivered, and missed delivery unchecked

Outcome

You have now disabled the emails you've selected in Shopify.

Additional resources

x
Was this article helpful?
89 out of 155 found this helpful