How to sync fields from Klaviyo to Shopify

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Learn how to sync customer information such as names and email addresses from Klaviyo to Shopify, from your Shopify integration settings page in Klaviyo. On this page, you have the option to sync changes to certain profile fields from Klaviyo to Shopify.

Before you begin

 Knowledge check

If you have not already, read our article Getting started with Shopify for step-by-step instructions on integrating, before continuing with this article.

Keep in mind that syncing these changes will overwrite these values in Shopify, even if they were originally created in Shopify before syncing to Klaviyo. This can be useful if, for example, you would like to change the email address associated with a particular customer (within Klaviyo) and you want this change to be reflected in Shopify.

It is important to exercise caution when using this feature, as you may unintentionally overwrite fields in Shopify with data synced through other active integrations in your Klaviyo account. For example, let's say you have help desk software integrated with Klaviyo and someone opens a ticket under the name JD when their full name is Jane Doe. If they open the ticket with the same email address you have on file, their name will be updated in Klaviyo from Jane Doe to JD and, if the sync is enabled, these changes will be reflected in Shopify as well. In this case, their full name would no longer be stored anywhere.

Sync fields from Klaviyo to Shopify

  1. Navigate to the Integrations tab in Klaviyo, select Enabled Integrations, and click on your Shopify integration. 
  2. On your Shopify Integration Settings page, check the box that reads Update Shopify customer profiles with Klaviyo data. 
  3. Select a GDPR setting for your account if there isn't one already.
  4. If you're using Klaviyo SMS, we recommend that you check the box to Sync customer SMS subscription status to Shopify. This setting will automatically backfill your SMS subscription data to Shopify and, in the future, sync this data from Klaviyo to Shopify whenever a Shopify customer subscribes or unsubscribes from SMS. Read more about How to Collect SMS Consent at Checkout on Shopify
  5. Click Update Shopify Settings.
    Klaviyo’s Shopify integrations settings page, with setting Update Shopify customer profiles with Klaviyo data selected.

Once you've updated your settings, Klaviyo will begin syncing data back to Shopify. 

Outcome

Existing Shopify profiles will now be updated with Klaviyo data. New profiles from within Klaviyo will not be synced to Shopify.

The fields that are updated in the Klaviyo to Shopify sync include:

  • Email
    The email address of the contact
  • First name
    The contact's first name
  • Last name
    The contact's last name

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