How to connect Smile.io to Customer Hub

Estimated 3 minute read
|
Updated Apr 23, 2025, 9:57 PM EST

Learn how to connect Smile.io to Customer Hub to incorporate customer loyalty data directly into your onsite Customer Hub interface.

Connecting Smile.io with Customer Hub allows you to:

  • Showcase customer loyalty and rewards data directly within the Customer Hub interface.
  • Encourage engagement and participation in your loyalty program.
  • Tailor the onsite Customer Hub experience according to each customer’s loyalty status.
  • Allow customers to redeem loyalty points and rewards directly through the Customer Hub.
Before you begin

Before you begin

This article provides step by step instructions for integrations Smile.io and Customer Hub. For more information about how data syncs between the 2 platforms and how customers can interact with loyalty data in Customer Hub, see our Smile.io and Customer Hub integration reference.

Connect Smile.io and Customer Hub

Connect Smile.io and Customer Hub

You can enable Smile.io to display data in Customer Hub in a few steps:

If you have the Customer Hub feature live in Klaviyo, saving this change publishes it to your site. 

  1. In Klaviyo’s main, left-hand navigation, select Customer Hub.
  2. Click Settings.
    The Settings button in the top right corner of the Customer Hub dashboard.
  3. Choose Extensions.
  4. Under Smile.io loyalty, click Enable Smile.io loyalty.
    The Extensions menu in Customer Hub settings in Klaviyo showing Smile.io loyalty enabled.
  5. Click Save.

Once enabled, Klaviyo begins dynamically displaying visitors’ loyalty and rewards data from Smile.io in Customer Hub. This enables customers to quickly and easily view and redeem their rewards. Learn more about what data syncs from Smile.io to Customer Hub and how it displays to customers.

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Customize display for non-loyalty members and unauthenticated visitors

Customize display for non-loyalty members and unauthenticated visitors

Klaviyo cannot surface loyalty data for site visitors who haven’t logged in to an account or joined your loyalty program yet; however, these types of shoppers can still engage with Customer Hub.

Unauthenticated visitors who open the Customer Hub drawer will see your Welcome message and a button encouraging them to log in to an account. You can update the Welcome message to highlight your specific loyalty program benefits from the Content settings in Klaviyo. 

The For you tab of the Customer Hub interface displaying the call to action that shows for non-authenticated shoppers.

Next steps

Next steps

Currently, only active points balance, next or best reward, and loyalty tier display in the Customer Hub drawer. If you would like to display other data from Smile.io in Customer Hub, you can use personalization tags in a content block to display additional profile data from Smile.io, such as Smile VIP Tier Name or Smile Referral URL, for a more personalized experience. 

Smile.io and Klaviyo need to be integrated to sync additional properties from Smile to Klaviyo profiles and use them in content blocks. Learn how to integrate Smile.io and Klaviyo.

Additional resources

Additional resources

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