How to disable notification emails sent by BigCommerce
You will learn
Learn how to disable different types of notification emails sent by BigCommerce. If you are currently sending certain emails with BigCommerce - such as abandoned cart or order status emails - and plan to start sending them via Klaviyo, you will need to disable these emails in BigCommerce to avoid sending them twice.
Before you begin
Set up and test the corresponding Klaviyo flow before disabling an email in BigCommerce. Disable the BigCommerce email immediately before you set the replacement messages to Live in Klaviyo to minimize a gap in sending.
For transactional notifications, such as order confirmations, confirm that each replacement email has transactional status in Klaviyo before switching. Transactional emails require a paid Klaviyo account. Learn how to use flows to send transactional emails.
The following emails can be disabled in BigCommerce. Keep any email enabled if you have not prepared a replacement:
- Abandoned cart
- Account details changed
- Combined order status
- Create account
- Create guest account
- Gift certificate
- Invoice
- Order message notification
- Order status update
- Product review request
- Return confirmation
- Return status change
Passwordless login and password reset emails for customers cannot be disabled in BigCommerce.
Most emails can be disabled in the Email Templates List, but order status emails can only be turned off in Advanced Settings.
How to disable emails from the email templates list
- Log in to your BigCommerce admin
- Navigate to Marketing > Email Templates
- Under Sending, uncheck only the emails you have prepared a replacement for in Klaviyo.
The updates you make will be saved automatically.
How to disable order status emails
Order status emails inform customers of their order status beyond the initial order confirmation email, such as Order status changed to Pending or Order status changed to Awaiting Shipment.
The BigCommerce integration does not create a separate Klaviyo event for every order status change. For example, Fulfilled Order is tracked when an order becomes Shipped or Completed. Check the BigCommerce data reference to confirm that your replacement flow covers the notification before disabling it.
To disable these emails:
- Log in to your BigCommerce admin
- Navigate to Advanced Settings > Order Notifications
- Under Email Customers When, deselect only the notifications you have prepared a replacement for in Klaviyo.
- Click Save
Outcome
You have now disabled the BigCommerce email types you selected. Set the replacement messages to Live in Klaviyo. Follow the steps to set your flow live.
Additional resources
To learn more about setting up flows in Klaviyo, check out:
- Getting started with flows
Learn how to use flows, also known as automations or drip campaigns, in Klaviyo for personalized and automated communications to your customers, and learn how to set your first flow live.
- How to use flows to send transactional emails
Learn how to set up important transactional emails inside Klaviyo that are triggered when your subscribers purchase or interact with your brand. Customers expect these emails and will search for them in their inbox. For this reason, transactional emails are sent to almost all customers and should not contain any marketing content.
Find out more about the BigCommerce integration:
- Getting started with BigCommerce
Learn how to enable the BigCommerce integration in Klaviyo, add Viewed Product tracking, and confirm that all onsite tracking is working properly for your store.
- BigCommerce data reference
Learn what data is synced to Klaviyo when you integrate with your BigCommerce store, such as order and customer data, and how to access it in Klaviyo.