Guesty data reference

Learn what data syncs from Guesty to Klaviyo and where to view it. This includes reservation, guest, and message information. If you have not already, read our guide on getting started with Guesty for step-by-step instructions on integrating, before continuing with this article. 

Sync frequency

When you integrate with Guesty, Klaviyo will sync all historic reservation and guest data. Going forward, reservation, message, and guest data sync in real time. 

How to view your Guesty data

To view your Guesty data:

1. Navigate to Analytics > Metrics.
2. Here, you can view all of the metrics in your account. The metrics with a Guesty icon represent all of the metrics synced from your Guesty integration.
3. Use the All integrations dropdown and select Guesty to view only Guesty metrics.
   

Reservation metrics

The following reservation metrics are synced from Guesty:

• Confirmed Reservation
  When a guest’s reservation is confirmed in Guesty.
• Cancelled Reservation
  When a staff member or guest cancels a confirmed reservation.
• Closed Reservation
  When a staff member manually changes the status of Inquiry or Reserved to Closed to decline a reservation.
• Declined Reservation
  When a guest declines a reservation in Reserved status. 
• Expired Reservation
  When the time to approve a Reserved reservation is over.
• Reserved Reservation
  When a guest requests to book a property. To make the reservation Confirmed, a staff member has to confirm it.
• Inquired About Reservation
  When a guest asks a general question but hasn’t submitted a formal booking request.
• Awaiting Payment
  When a staff member has already confirmed a reservation but the guest's payment hasn't been processed yet

For each of these metrics, the following top-level properties are synced to Klaviyo:

• Returning Guest
  Whether the guest has ever made a reservation in the past (true/false). 
• Guests Count
  The total number of guests on a reservation.
• Number of Adults
  The total number of adults on a reservation.
• Number of Children
  The total number of children on a reservation.
• Number of Infants
  The total number of infants on a reservation.
• Reservation ID
  The reservation ID from Guesty.
• Inquiry ID
  The Inquiry ID from Guesty for the Inquired for Reservation event.
• Confirmation Code
  A unique ID for a guest’s reference as confirmation the reservation is booked.
• Reservation Status
  The status of the reservation.
• Check-in Date
  The reservation check in date in UTC format (i.e., YYYY-MM-DD).
• Check-in Date and Time
  The reservation check-in date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
• Check-out Date
  The reservation check-out date in UTC format (i.e., YYYY-MM-DD).
• Check-out Date and Time
  The reservation check-out date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
• Nights Count
  The total number of nights for a reservation.
• Booking Source
  Where the reservation originated from (e.g. Airbnb, VRBO, manual, etc.)
• Accommodation Fare
  The basic price of a reservation, calculated from the listing's base price. Equal to the sum of the nightly rates for the reservation dates.
• Accommodation Fare Discount
  The discount amount (if any) applied to the Accommodation Fare.
• Currency
  The type of currency used for the reservation.
• Cleaning Fee
  The total amount charged for cleaning.
• Total Fees
  The total amount of fees.
• Total Taxes
  The total amount of taxes.
• Host Payout
  The gross amount that the host is paid out on a reservation.
• SubTotal Price
  The subtotal price.
• Balance Due
  The amount due by the guest.
• Payments Due
  The amount of payments due by the guest.
• Is Fully Paid
  If the reservation is fully paid for or not.
• Total Paid
  The total amount already paid by the guest.
• Total Refunded
  The total amount refunded to the guest.
• Listing ID
  The ID of the property on the reservation.
• Listing Address
  The address of the property on the reservation.
• Listing Thumbnail
  The thumbnail image URL of the property on the reservation.
• Listing Public Description Summary
  The public description of the property on the reservation.
• Listing Amenities
  The amenities available on the property on the reservation.
• Listing Nickname
  The internal nickname of the property on the reservation.
• Listing Title
  The public listing title of the property on the reservation.
• Listing Default Check-in Time
  The default check-in time for the listing.
• Listing Default Check-out Time
  The default check-out time for the listing.
• Listing Timezone
  The listing's timezone.
• Account ID
  The guests’ Guesty Account ID. 

Message metrics

Klaviyo syncs two metrics that reflect messages in Guesty:

• Message Sent
  Message sent to a guest.
• Message Received
  Message received from a guest.

Message Sent

Each Message Sent metric synced to Klaviyo has the following properties:

• Reservation ID
• Confirmation Code
• Check-in Date
• Check-out Date
• Guest Name
• Guest ID
• Message Last Updated by Guest
• Message Platform
• Message Priority Rating
• Created At
• Last Modified

Message Received

Each Message Received metric synced to Klaviyo has the following properties:

• Reservation ID
• Confirmation Code
• Check-in Date
• Check-out Date
• Guest Name
• Message Language
• Message Read
• Message Subject
• Message Priority Rating
• Message Snoozed Until
• Guest ID
• Message Conversation With 

Guest data

We sync the following guest data to Klaviyo profiles:

• Email
• Phone number
• First name
• Last name
• Street
• City
• State
• Country
• Guesty ID
• Guesty Tags
• Guesty Interests
• Guesty Allergies
• Guesty Dietary Preferences
• Guesty Communication Methods
• Guesty Notes
• Guesty Additional Notes
• Guesty Preferred Language
• Guesty Hometown
• Guesty Gender
• Guesty Marital Status
• Guesty Pronouns
• Guesty Number of Kids
• Guesty Nationality
• Guesty Returning Guest
• Guesty Birthday
• Email consent

Additional resources

Getting started with Guesty