Multi-Account User Privileges

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Overview

In the majority of cases, Klaviyo works best as a 1:1 sync with your ecommerce store. Because of this, you may have multiple stores and thus, multiple Klaviyo accounts. You can access multiple Klaviyo accounts using the same email address and password, making it easy to keep track of each account without having to log out and log back in using a separate email address.

 

How it Works

Klaviyo supports the ability to use the same email address and password to log into multiple accounts. This means that once your primary email address is added as a new user to an account, you will then have the ability to toggle between separate accounts. Switch to a different account by clicking the Account dropdown in the upper right. Then, select the account you would like from the dropdown.

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Additionally, Klaviyo supports varying permissions for the same email address within separate accounts. For example, the same person could have Admin rights in one account, but be a Campaign Coordinator in another.

Only account Owners and Admins are able to add new users to an account and remove them when needed. Additionally, it is not possible to link separate login email addresses, so make sure that the email address you use is consistent throughout accounts.

Create Multiple Accounts With the Same Email Address

To create multiple accounts with the same email address, first navigate to klaviyo.com. Click the Sign Up button in the top of the page.

When you fill out the account signup form, make sure to use the same email address and password for all of your accounts, but use a different company name.

For example, let's say I have a business with a US and a UK site. Because I operate my stores separately (separate regions, separate products, separate customers and specials, etc.), it's best in this case that I create a separate Klaviyo account for each store.

To create an account for my US store, I'll first navigate to klaviyo.com and fill out the signup form with the following details:

After creating my account and completing the setup wizard, I will navigate back to klaviyo.com, click Sign Up, and fill out the form for my UK store. Please note that the email and password remain the same, but my company name has changed.

After completing the setup wizard, I can access both of my accounts from the account dropdown.

When you log in with an email and password that is attached to multiple accounts, you will automatically log into to the most recent account you were previously logged in to. If necessary, use the account dropdown to switch to the account you need.

Frequently Asked Questions

How can I make multiple accounts with the same account name?

When you create multiple accounts with the same email address, you have to initially create the accounts with separate account names. If you would like your accounts to have the same account name, you can change it later by navigating to your Account Settings and clicking Contact Information > Organization. Here, you can update your organization name.

How can I combine existing accounts?

If you currently use separate email addresses or aliases (i.e. example+1@gmail.com) to log into separate accounts, you will first need to make sure you're added as a new user with your primary address (i.e. example@gmail.com) to utilize this feature. Once added to a new account, you will receive an email with the subject line "Additional Klaviyo account access granted" notifying you that you now have access to the new account.

How can I copy my flows and templates to my other accounts?

If you're connecting multiple accounts that represent different regions for the same store, you will likely want to copy your flows and/or email templates from one account to another in order to facilitate the setup process.

I'm getting an error trying to create a second account.

If you're receiving the error "An account with this username already exists.", make sure that you're using the same email address and password to create your second (or third, etc.) account. You cannot create a separate account with the same email address but a different password.

 

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