How to Get Your Full Email Header

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Overview

Our Compliance team sometimes requests that you provide us an email header so we can better troubleshoot and investigate specific issues.

What is an Email Header?

An Email Header contains a lot of information about an email and the network path it has taken. This type of information helps our compliance team narrow down issues. All emails have an Email Header and all email clients pull certain information from the header and display it to you in a user friendly way. The type of information you can find includes the From Address, From Email Address, Subject, Recipient, and more. 

Select your Email Client/Provider for specific instructions on how to obtain an Email Header:

Note

If you wish to request instructions for a different email client please submit feedback here.

Gmail.com (Works for G-Suite/Google Apps)

  • Open the email you would like to get the header for
  • Click the down arrow in the upper right corner of the message next to the reply button
  • Select the option Show Original
  • A new tab opens displaying the original message. Copy/paste the message or download the original and send it to us directly

Google Inbox

  • Open the email you would like to get the header for
  • Click the kabob menu on right side of the email
  • Select the option Show Original
  • A new tab opens displaying the original message. Copy and paste the message or download the original and send it to us directly

AOL

  • Open the email you would like to get the header for
  • Select More > View Message Source
  • A new window opens displaying the raw header. Copy/paste this and send it to us directly.

Outlook / Hotmail / Outlook 365 (Web-Email)

  • Open the email you would like to get the header for
  • Click the options dropdown to the right of the From Name/From Address
  • Select View message source
  • The full email header displays in a pop up window. Copy/paste this and send it to us directly.

Yahoo

  • Open the email you would like to get the header for
  • Select the option More > View Raw Message
  • A new tab opens with the raw header. Copy/paste this and send it to us directly.

Apple Mail (Mac OS)

  • Select the email you would like to get the header for
  • Click View from the top menu bar
  • Select Message > All Headers
  • A new window opens with the raw header. Copy/paste this and send it to us directly.
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