How to Get Your Full Email Header

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Overview

Our Compliance Team sometimes requests that you provide us an email header so we can better troubleshoot and investigate specific issues.

What is an Email Header

An email header contains a lot of information about an email and the network path it has taken. This type of information helps our Compliance Team narrow down issues. All emails have an email header and all email clients pull certain information from the header and display it in a user-friendly way. The type of information you can find includes the from address, from email address, subject line, recipient, and more. 

Select Your Email Client/InboxProvider for Specific Instructions on How to Obtain an Email Header:

If you wish to request instructions for a different email client please submit feedback here.

Gmail.com (Works for G-Suite/Google Apps)

First, open the email you would like to get the header for and click the down arrow in the upper right corner of the message, next to the reply button.

Select the option Show Original.

A new tab will open displaying the original message. Copy/paste the message or download the original and send it to us directly.

Google Inbox

Open the email you would like to get the header for and click the kabob menu on right side of the email.

Select the option Show Original.

A new tab will open displaying the original message. Copy/ paste the message or download the original and send it to us directly.

AOL

Open the email you would like to get the header for and select More > View Message Source.

A new window will open displaying the raw header. Copy/paste this and send it to us directly.

Outlook / Hotmail / Outlook 365 (Web-Email)

Open the email you would like to get the header for and click the options dropdown to the right of the from name/address.

Select View message source.

The full email header will display in a modal. Copy/paste this and send it to us directly.

Yahoo

Open the email you would like to get the header for and select the option More > View Raw Message.

A new tab will open with the raw header. Copy/paste this and send it to us directly.

Apple Mail (Mac OS)

Select the email you would like to get the header for and click View from the top menu bar.

Select Message > All Headers.

A new window will open with the raw header. Copy/paste this and send it to us directly.

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