You will learn
Learn what an email header is and how to get it depending on your inbox provider.
Our Compliance Team sometimes requests that you provide us an email header so we can better troubleshoot and investigate specific issues.
What is an email header?What is an email header?
An email header contains a lot of information about an email and the network path it has taken. This type of information helps our Compliance Team narrow down issues. All emails have an email header and all email clients pull certain information from the header and display it in a user-friendly way. The type of information you can find includes the from address, from/reply-to email address, subject line, recipient, and more.
Select your email client/inbox provider for specific instructions on how to obtain an email header:Select your email client/inbox provider for specific instructions on how to obtain an email header:
- Gmail.com (Works for G-Suite/Google Apps)
- AOL
- Outlook / Hotmail / Outlook 365 (Web-Email)
- Yahoo
- Apple Mail (Mac OS)
If you wish to request instructions for a different email client please submit feedback here.
Gmail.com (works for G-Suite/Google apps)
First, open the email you would like to get the header for and click the down arrow in the upper right corner of the message, next to the reply button.
Select the option Show original.
A new tab will open displaying the original message. Copy and paste the message or download the original and send it to us directly.
AOL
Open the email you would like to get the header for and select More > View Message Source.
A new window will open displaying the raw header. Copy and paste this and send it to us directly.
Outlook / Hotmail / Outlook 365 (Web-Email)
Open the email you would like to get the header for and click the options dropdown to the right of the from name/email address.
Select View message source.
The full email header will display in a modal. Copy and paste this and send it to us directly.
Yahoo
Open the email you would like to get the header for and select the option More > View Raw Message.
A new tab will open with the raw header. Copy/paste this and send it to us directly.
Apple Mail (Mac OS)
Select the email you would like to get the header for and click View from the top menu bar.
Select Message > Raw Source.
A new window will open with the raw header. Copy and paste this and send it to us directly.