How to include a follow-up email to resend a campaign to "non-openers"

You will learn

Learn how to use the include a follow-up email setting to resend a campaign to recipients that didn't open the original email. This option is available in the campaign wizard when setting up a new campaign.

Limitations with follow-up emails

There are some limitations with resending campaigns:

• Sending an automatic follow-up message is exclusive to email campaigns. It’s not possible to detect open rates for SMS campaigns to determine non-openers, and resending SMS campaigns is not recommended in general.
• The follow-up email setting will not appear for campaigns with an A/B test added.
• The follow-up email setting will not appear for accounts with a deliverability score below 50. Your account’s delivery score can be found at Analytics > Deliverability > Email > Score.

Before you begin

Note that you can only send follow-up emails to profiles that have engaged with (opened or clicked) other emails sent from your account in the last 30-90 days. Sending to non-openers who have never engaged or haven’t engaged in over 90 days can seriously damage your sender reputation and lead to your emails landing in the spam folder.

To preserve your sender reputation, use this feature with caution, and avoid using it for every campaign. If you must use this feature for an important campaign, only do so if you are regularly seeing open rates above 20%.

If you haven’t already, learn the basics of how to create and send an email campaign.

Include a follow-up email for your campaign

1. Create a new campaign or edit an existing campaign.
2. On the Review step of the campaign wizard, turn on the setting Include a follow up email in the sidebar. This option is only available when creating a new campaign or editing an unsent campaign.
3. Enter a new subject line. The content of the follow-up email will remain the same as the original campaign, but it’s important to change the subject to try something different to attract non-openers.
4. Select if you’d like to send to profiles that have been engaged in either the last 30 days, 60 days, or 90 days.
5. Set a time delay for how long to wait before sending the follow-up email. You can toggle between days or hours. The minimum amount of time is 2 days or 48 hours. The maximum is 30 days.
6. Check that all of the fields are entered as intended. After all fields are set, the follow-up will be listed in the campaign schedule below the original email.
   
7. Click schedule or send and choose a date and time for the initial email.

The details of the original and follow-up email will be displayed on the confirmation screen.

Cancel or change the details of the follow-up email

The details of the follow-up email can be changed any time before the campaign is sent.

1. On the Campaigns tab, click on the name of the scheduled campaign.
2. On the follow-up email card, click the action button (3 dots).
3. Click Cancel to prevent a follow-up from being sent or click Edit to change the details. Canceling the follow-up does not cancel the original campaign.
   
4. If you choose to edit the follow-up, change the subject line, segment, or time delay.
5. If you make changes, click Save.

Additional resources

• How to resend emails in Klaviyo
• How to resend a campaign to people skipped by a list-triggered flow