How to export all people in your account
You will learn
Learn how to export all of the people in your account by creating a segment of those profiles and exporting that segment to a CSV file. This CSV file will contain all profiles, regardless of subscription status.
To follow these steps, you need permission to create segments and export CSVs. The Owner, Admin, and Analyst roles include these permissions. If you can't create a segment or select Export to CSV, ask an account admin or owner to update your permissions or create and export the segment for you.
Create a segment to export
The best way to export all people in your account is to create an all-inclusive segment.
- Navigate to Audience > Lists & segments.
- Click Create. If the page already shows a Segment option, skip this step.
- Click Segment.
- Enter a name for your segment. If you are in the Create segment panel, click Create segment to open the builder.
- Add the following definition without additional filters:
If someone can or cannot receive marketing > can receive > email marketing
OR
If someone can or cannot receive marketing > cannot receive > email marketing - Click Create segment.
If you'd prefer to export only profiles that can receive email marketing, use only the condition If someone can or cannot receive marketing > can receive > email marketing in step 5. This excludes profiles without email addresses.
Never email this all-inclusive segment since it will contain people who have not opted in to receive emails from you. Emailing this segment can put your open rates and deliverability at risk.
Export to a CSV
Once this segment is populated, export the segment to a CSV file. To do so:
- Expand the Manage segment dropdown.
- Select Export to CSV.
- Select the profile properties to include in your CSV. You can export up to 700 columns at once.
- Click Start Export.
The export contains the profiles in your segment at the time of export. If you chose the alternative definition, it includes only profiles that can receive email marketing.
Keep the export page open while the file is prepared. The CSV downloads automatically when it is ready. To download it again, open the segment, select Manage segment > View exports, and click Download next to the file.
Additional resources
- Understanding active email profiles in Klaviyo
Learn about active email profiles, including how they differ from suppressed email profiles, and how you can contact the people represented by these profiles.
- How to delete, merge, and export a profile
Learn how to delete, merge, and export profiles in Klaviyo in order to keep your account organized. For general information about profiles, head to our article on profiles in Klaviyo.
- How to export a list or segment to a CSV file
Learn how to export any list or segment in Klaviyo to a CSV file.