Integration FAQ reference

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Learn the answers to some commonly-asked questions regarding integrations. If your question is not answered here, please reach out on our Community forum.

Table of contents

  1. Can I integrate more than one store with one Klaviyo account?
  2. Can I integrate two or more ______ integrations with one Klaviyo account?
  3. Where can I find a list of all possible integrations?
  4. I am not seeing Started Checkout data, what's wrong?
  5. Do you have a guide for switching over from another ESP?
  6. How often does a ______ integration sync?
  7. How do I manually add purchase or other event data?
  8. Can I send custom event data to Klaviyo?
  9. Why don't you integrate with ______?

Can I integrate more than one store with one Klaviyo account?

Klaviyo currently only supports one integration of any type within a single Klaviyo account.

This means that Klaviyo is not currently optimized to support more than one ecommerce store per Klaviyo instance. If you have more than  ecommerce store of the same type, you will need to create a Klaviyo account for each store.

If you have more than one store, and each is supported by a different platform, it is technically possible to integrate all stores with the same Klaviyo instance. We highly recommend against this, however, in order to streamline data analysis and prevent confusion amongst metrics with flows and segments. We don't provide a way to separate stores within a single Klaviyo account.

If you are using Magento, it is possible to integrate a Magento server that has multiple stores on it. When you do this, we will sync all profiles and order data from each store into your account. Additionally, we will sync "Magento Store Name" and "Magento Website ID" properties for each profile created to let you know which of your stores that profile comes from. You will then be able to configure our extension on a site-by-site level to pick which list to add subscribers to, and you can filter flows and segments using the Magento store name to separate flows between stores.

Can I integrate two or more ______ integrations with one Klaviyo account?

Currently, we only support one integration per type within a single Klaviyo account.

Where can I find a list of all possible integrations?

In Klaviyo, click your account name in the lower left corner, select the Integrations tab and click on All Integrations. Here, you will find a list of all built-in integrations supported by Klaviyo. You can sort by Category or search for a specific integration.

I am not seeing Started Checkout data, what's wrong?

Consult our article, Troubleshooting Started Checkout Tracking

Do you have a guide for switching over from another ESP?

Yes - learn about migrating from another email service provider to Klaviyo.

How often does my ______ integration sync?

We put together a handy chart to help answer this question.

How do I manually add purchase or other event data?

Learn how with our step-by-step guide.

Can I send custom event data to Klaviyo?

Absolutely - we have a very flexible API. Check out our API Documentation.

Why don't you integrate with ______?

Great question! We're always looking to add more integrations, and are very receptive to feedback from our customers on which tools we should integrate with next. If you have an idea or suggestion, you can do two things:

  1. Reach out to your rep at the other platform and let them know you want them to integrate with Klaviyo!
  2. Let us know too! Reach out on our Community forum with your feedback. 

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