Frequently asked questions about integrations

You will learn

Learn the answers to some commonly-asked questions regarding integrations. If your question is not answered here, please reach out on our Community forum.

Table of contents

1. Can I integrate more than one store with one Klaviyo account?
2. Can I connect 2 or more integrations of the same type to 1 Klaviyo account?
3. Where can I find a list of all apps and integrations?
4. I am not seeing Started Checkout data, what's wrong?
5. Do you have a guide for switching over from another ESP?
6. How often does my integration sync?
7. How do I manually add purchase or other event data?
8. Can I send custom event data to Klaviyo?
9. What if Klaviyo doesn't have an integration for my platform?

Can I integrate more than one store with one Klaviyo account?

Klaviyo supports 1 integration per type within a single Klaviyo account.

This means that Klaviyo is not currently optimized to support more than one ecommerce store per Klaviyo instance. If you have more than one ecommerce store of the same type, you will need to create a Klaviyo account for each store.

If you have more than one store, and each is supported by a different platform, it is technically possible to integrate all stores with the same Klaviyo instance. We highly recommend against this, however, in order to streamline data analysis and prevent confusion amongst metrics with flows and segments. We don't provide a way to separate stores within a single Klaviyo account.

If you are using Magento, it is possible to integrate a Magento server that has multiple stores on it. By default, Klaviyo syncs profiles and order data from all stores on that server. You can limit the sync to specific stores in your integration settings.

When store information is available, Magento 1 profiles include the properties "Magento Store" and "Magento WebsiteID". Magento 2 profiles use "MagentoStore" and "MagentoWebsiteID".

You will then be able to configure our extension on a site-by-site level to pick which list to add subscribers to, and you can filter flows and segments using the Magento store name to separate flows between stores.

Can I connect 2 or more integrations of the same type to 1 Klaviyo account?

Currently, we only support one integration per type within a single Klaviyo account.

Where can I find a list of all apps and integrations?

In Klaviyo, select the Integrations tab and click Explore apps. Here, you will find our app marketplace, which contains all Klaviyo-built integrations, along with select third party integrations.

I am not seeing Started Checkout data, what's wrong?

Consult our article on troubleshooting started checkout tracking.

Do you have a guide for switching over from another ESP?

Yes - learn about migrating from another email service provider to Klaviyo.

How often does my integration sync?

See our integration sync reference for sync schedules.

How do I manually add purchase or other event data?

You can import historical purchase and other event data from a CSV file. Follow our guide to manually importing historical event data for file formatting and upload instructions.

Can I send custom event data to Klaviyo?

Yes. You can send custom event data through Klaviyo's API. See our API documentation.

What if Klaviyo doesn't have an integration for my platform?

We're always looking to add more integrations and welcome feedback from our customers on which tools we should integrate with next. If you have an idea or suggestion, you can do 2 things:

1. Reach out to your rep at the other platform and let them know you want them to integrate with Klaviyo!
2. Let us know too! Reach out on our Community forum with your feedback.

Additional resources