Troubleshooting a Flow

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If your flow isn't working as expected, use the following form to get answers. This form is designed to answer common questions about the following issues: 

  • People entering a flow when they shouldn't 
  • People not entering a flow when they should
  • Flow messages are being skipped
  • Flow setup and configuration not working as expected (includes details about flow actions, flow options, and back-population)

The form cannot tell you if your flow is working, but will help you troubleshoot problems. If you have followup questions, try searching the Klaviyo Community, or reach out to our Support team. 

Flow Troubleshooting Form

Additional Resources

Get more details on how to preview the flow trigger setup.

Learn why a profile is queued for a flow multiple times in this article

Find out more about Smart Sending in Klaviyo


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