Troubleshooting a Flow

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If your flow isn't working as expected, use the following form to get answers. This form is designed to answer common questions about the following issues: 

  • People entering a flow when they shouldn't 
  • People not entering a flow when they should
  • Flow messages are being skipped
  • Flow setup and configuration not working as expected (includes details about flow actions, flow options, and back-population)

The form cannot tell you if your flow is working, but will help you troubleshoot problems. If you have follow-up questions, try searching the Klaviyo Community, or reach out to our Support team. 

Flow Troubleshooting Form

Additional Resources

Get more details on how to preview the flow trigger setup.

Learn why a profile is queued for a flow multiple times in this article

Find out more about Smart Sending in Klaviyo


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