If your flow isn't working as expected, use the following form to get answers. This form is designed to answer common questions about the following issues:
- People entering a flow when they shouldn't
- People not entering a flow when they should
- Flow messages are being skipped
- Flow setup and configuration not working as expected (includes details about flow actions, flow options, and back-population)
The form cannot tell you if your flow is working, but will help you troubleshoot problems. If you have follow-up questions, try searching the Klaviyo Community, or reach out to our Support team.
Flow Troubleshooting Form
Get more details on how to preview the flow trigger setup.
Find out more about Smart Sending in Klaviyo.