How to Contact Support

read
Last updated at:

Overview

Free Plans

We have many customers with free plans using the Klaviyo platform. At this time, we are only able to offer live chat support to customers on paid plans. Our Help Center provides a robust, searchable database of information on all Klaviyo's features, as well as best practice tips and tricks. Here, you can find tutorials, articles, demo videos, and more. We will continue to provide support to all customers by updating and adding content to our Help Center.

When you're logged in to your Klaviyo account, our in-app support features can be accessed via the Support link in the top menu bar. From this location, you can:

  • Search the Klaviyo Help Center
  • Email support
  • Live chat (available for customers on paid plans only)

Snip20170831_26.png

Email Support

Email support is available between 6am-10pm ET on weekdays and 10am-4pm ET on weekends. 

From any main page within Klaviyo, find the Support link in the top menu bar. If you can't find what you're looking for after searching our Help Center, feel free to reach out.

contact-support-modal.gif

Live Chat

We offer live chat for customers on paid plans between 9am-5pm ET Monday through Thursday, and 9am-4pm ET on Fridays.

To access live chat, click the account dropdown and select the Live Chat option. You can also access live chat after clicking the Support link and searching the Help Center.

2017-09-26_16-59-41.png

Unable to Access Live Chat?

Some ad blocking software or browser add-ons may prevent the Live Chat option from appearing in your account dropdown menu. If you're on a paid plan and you're experiencing difficulties accessing live chat, please try disabling any ad blockers or browser ad ons, and if the problem persists, reach out to our Customer Success team by email.

x
Was this article helpful?
104 out of 495 found this helpful