How to Contact Support

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Overview

Looking for a human? We've got you covered! When you're logged in, our in-app support features can be accessed via the Support link in the top menu bar. From this single location, you can:

  • Search the Klaviyo Help Center
  • Email a Product Expert on our Success Team
  • Live Chat with a Product Expert (paid accounts only)

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Can't wait to hear from you!

Email Support

Email support is available for all customers between 9a-6p ET.

From any main page within Klaviyo, find the Support link in the top menu bar. If you can't find what you're looking for after searching our Help Center, send us an email! 

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Live Chat

We offer live chat for paying customers between 9a-5p ET.

To access Live Chat, from any main page within Klaviyo find the Support link in the top menu bar. If you can't find what you're looking for after searching our Help Center, you'll see an option to chat live!

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