You will learn
Learn how to change your SMS notification settings for new tickets in Klaviyo.
Before you beginBefore you begin
Please note that these notifications are currently only available for new SMS tickets. They are not currently available for web chat.
Types of notificationsTypes of notifications
There are 2 types of notifications you can choose:
- Email notifications
- Unread badge
Email notifications
This is off by default.
Email notifications send whenever you receive an SMS ticket.
If you choose to enable these email notifications, you must set at least 1 recipient; however, you can add any number of email addresses.
Unread badge
The unread conversations badge is on by default.
The badge shows how many unread SMS tickets you have under Conversations > Inbox.
Note that this is on a ticket-level, not by the number of messages; if person A texts you 3 times, the badge will show only 1 unread conversation. If persons A, B, and C each text you 1 time, the badge will show 3 unread conversations.
Change your SMS ticket notifications
To view and change your settings:
- Go to Conversations > Inbox.
- Click the gear icon in the sidebar
- Choose which notifications you want to receive:
- To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
- Click Save