How to change your notifications for SMS tickets

Estimated 2 minute read
|
Updated Feb 19, 2025, 10:06 PM EST
You will learn

You will learn

Learn how to change your SMS notification settings for new tickets in Klaviyo. 

Before you begin

Before you begin

Please note that these notifications are currently only available for new SMS tickets. They are not currently available for web chat.

Types of notifications

Types of notifications

There are 2 types of notifications you can choose:

  • Email notifications
  • Unread badge
Email notifications

This is off by default. 

Email notifications send whenever you receive an SMS ticket. 

If you choose to enable these email notifications, you must set at least 1 recipient; however, you can add any number of email addresses.

Example of an active email notification with 1 recipient

Unread badge

The unread conversations badge is on by default. 

The badge shows how many unread SMS tickets you have under Conversations > Inbox.

Note that this is on a ticket-level, not by the number of messages; if person A texts you 3 times, the badge will show only 1 unread conversation. If persons A, B, and C each text you 1 time, the badge will show 3 unread conversations. 

Change your SMS ticket notifications

Change your SMS ticket notifications

To view and change your settings: 

  1. Go to Conversations > Inbox.
  2. Click the gear icon in the sidebar
  3. Choose which notifications you want to receive:
    • To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
  4. Click Save
Additional resources

Additional resources

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