You will learn
Learn how to change your notification settings for new tickets in Klaviyo. You can enable notifications to help you keep track of new SMS and web chat tickets.
Types of notificationsTypes of notifications
There are 2 types of notifications you can choose:
- Email notifications
- Unread badge
Email notifications
This is off by default.
Email notifications send whenever you receive a ticket.
If you choose to enable these email notifications, you must set at least 1 recipient; however, you can add any number of email addresses.
Unread badge
The unread conversations badge is on by default.
The badge shows how many unread tickets you have under Conversations > Inbox.
Note that this is on a ticket-level, not by the number of messages; if person A texts you 3 times, the badge will show only 1 unread conversation. If persons A, B, and C each text you 1 time, the badge will show 3 unread conversations.
Change your ticket notifications
To view and change your settings:
- Go to Conversations > Inbox.
- Click the gear icon in the sidebar
- Choose which notifications you want to receive:
- To turn on email notifications: add the email addresses you want the notifications to send to and then toggle on this option
- Click Save