How to retry a failed credit card payment – Klaviyo - Help Center

You will learn

Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.

We recommend only trying this approach 2 times per invoice.

This article only applies when:

Payments are recurring
A recurring payment did not go through and you want to try again
The account is not based in India (due to the way payments must be handled there)
The account is active or suspended
- If the account is canceled, you must first subscribe to a new plan

If you are simply trying to pay for the first time by credit card, see this article on updating your credit card information.

To retry a payment, you can do any of the following:

Enter the same credit card that’s in your Klaviyo account
Use a different credit card
- Note that this will be treated as a one-time payment; it will not update the credit card Klaviyo has on file
Use Google Pay (if your device allows it)

Click on the account dropdown in the upper right-hand corner, and select Account
Click on the Billing tab
Select Payment History
Click on the invoice you want to pay and download it
Open the invoice you just downloaded
Click Pay Online
Either pay via Google Pay or enter your credit card information
Click the pay button

Using the method described above, you’ll be able to retry a credit card payment.

If successful, your invoice will be paid. If your account was suspended due to lack of payment, it will be re-enabled once the payment goes through.

If the payment fails twice, you’ll need to contact Klaviyo Support.