You will learn
Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.
We recommend only trying this approach 2 times per invoice.
Before you begin
This article only applies when:
- Payments are recurring
- A recurring payment did not go through and you want to try again
- The account is not based in India (due to the way payments must be handled there)
- The account is active or suspended
- If the account is canceled, you must first subscribe to a new plan
If you are simply trying to pay for the first time by credit card, see this article on updating your credit card information.
Payment retry options
To retry a payment, you can do any of the following:
- Enter the same credit card that’s in your Klaviyo account
- Use a different credit card
- Note that this will be treated as a one-time payment; it will not update the credit card Klaviyo has on file
- Use Google Pay (if your device allows it)
How to retry a failed recurring payment
- Click on the account dropdown in the upper right-hand corner, and select Account
- Click on the Billing tab
- Select Payment History
- Click on the invoice you want to pay and download it
- Open the invoice you just downloaded
- Click Pay Online
- Either pay via Google Pay or enter your credit card information
- Click the pay button
Outcome
Using the method described above, you’ll be able to retry a credit card payment.
If successful, your invoice will be paid. If your account was suspended due to lack of payment, it will be re-enabled once the payment goes through.
If the payment fails twice, you’ll need to contact Klaviyo Support.