How to edit or reschedule a campaign
You will learn
Learn how to edit or reschedule a scheduled single-channel campaign. You can also edit draft campaigns and change their planned date.
Edit a scheduled campaign
If the campaign’s earliest send time is in 15 minutes or less, you must cancel and clone it to make changes. For campaigns sent in recipients’ local timezones, use the earliest send time when checking this cutoff.
If Klaviyo is still scheduling the campaign, wait for scheduling to finish before making edits. Then follow these steps:
- Navigate to the Campaigns tab.
- Click the 3-dot menu on the far right of the campaign you'd like to edit.
- Click Revert to draft.
- Click Revert campaign to draft to confirm.
- Navigate through the campaign creation wizard.
- Make your updates, then continue to the review step and click Schedule or send.
- Select Schedule and choose your new send date and time.
- Click Schedule message.
- Note: If you do not schedule the campaign again, it remains in draft mode and does not send at the original send time.
- If the campaign is still a draft, Klaviyo sends in-app reminders 24 and 3 hours before its earliest original send time. A reminder is only sent if that reminder time has not already passed when you revert the campaign to draft.
Reschedule a scheduled campaign
Campaigns can only be rescheduled if their earliest send time is more than 15 minutes from the current time. Otherwise, you must cancel and clone the campaign to make changes to it.
The Reschedule option is not available for A/B tests of send times. To change those send times, follow the steps above to revert the campaign to draft and schedule it again.
You cannot update the timezone when rescheduling campaigns. To change it, revert the campaign to draft and schedule it again.
To reschedule a campaign, follow these steps:
- Navigate to Campaigns and locate the campaign you want to reschedule.
- Click the 3 vertical dots on the right-hand side.
- Click Reschedule.
- Choose the new date and time.
- Click Schedule message.
Change a draft campaign’s planned date
To edit a draft campaign’s content, click its name in Campaigns. To change its planned date without scheduling a send:
- In Campaigns, click the 3-dot menu beside the draft campaign in list view.
- Click Quick edit (or Edit details if that is the option shown).
- Choose the new Date and Time.
- Click Save. The campaign remains a draft until you schedule or send it.
For a draft with an A/B test of send times, edit the send times in the campaign creation wizard instead.
Additional resources
- How to delete, edit, view, or archive a campaign
Learn about the actions available for your campaigns before, during, and after sending. Note that, depending on the status of your campaign, some options may not be available. For example, a sent campaign cannot be edited. However, you can edit a draft campaign, or a scheduled campaign that has been paused.
- How to cancel a scheduled or sending campaign
Learn how to cancel a campaign that has been scheduled or partially sent. Campaigns that have already been fully sent cannot be cancelled. If you don't see the option to cancel a campaign by following the steps below, then sending is already complete and it can no longer be cancelled.
- Understanding campaign schedule and send options
Learn what sending options are available for campaigns and how you can use them. When you schedule or send a campaign, you can choose things like your send time, send strategy, timezone, and other details.