How to segment using average order value (AOV)

Estimated 2 minute read
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Updated Aug 29, 2024, 6:37 PM EST
You will learn

You will learn

Learn how to segment using average order value (AOV). AOV is the total monetary value of your conversions (orders) divided by the number of conversions (orders that took place). You can use AOV to create segments for high and low value customers. Then, use these segments to create targeted messaging based on your subscribers' shopping habits. 

AOV will only populate in Klaviyo if you have a Placed Order metric in your account.

Target your high and low value customers

Target your high and low value customers

After calculating your AOV, use this number to add a condition to a segment to target either high value or low value customers. For this example, we will use an AOV of $100 within the Predictive analytics about someone condition.

To target high value customers (e.g., customers with an AOV of above $100), add the following condition to your segment: 

Predictive analytics about someone > Average Order Value > is greater than > 100

AOV segment

To target low value customers (e.g., customers with an AOV of below $100), add the following condition to your segment: 

Predictive analytics about someone > Average Order Value > is less than > 100

AOV less than segment

To target medium-value customers (e.g., customers with an AOV between $50 and $150), add the following condition to your segment: 

AOV between segment

By adding these conditions to a segment, you limit the group to only include those with high, medium, or low value purchases. Then, target these segments accordingly with content that reflects this shopping behavior. For example, you can offer sales and deals for low value customers and show new releases that may be on the pricier end to high value customers.

Additional resources

Additional resources

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