Changing a Report's Conversion Metric

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At Klaviyo, we realize that different marketing efforts may have a different call-to-action (CTA). While some Campaigns or Flows may be revenue driven, others may have a goal of driving website traffic or a different type of conversion.

When you send a Campaign or turn an automated Flow live, we automatically track attributions across all metrics in your account. This means you can easily toggle to see how a campaign performed across different attributable activities -- how many people were active on your website after receiving the email? How many people started the checkout process? How many people went on to place an order after opening the message?

Campaign Conversions

In the Campaigns tab of your account, you will be able to see a snapshot of how your most recent 10 campaigns performed. You will see the open and click rates for each campaign, and then you will be able to toggle the third column to see the conversion metric of your choice. To adjust this metric, click on the toggle icon, select the metric you need, and select Update Metric Settings.


In the above example, the conversion metric is set to Placed Order which allows you to see the revenue conversions attributed to each campaign. This column header is a drop-down menu -- when you click it, you'll see all the metrics tracked in your account.

Once you click to view the performance overview for an individual campaign, you also have the opportunity to toggle the displayed conversion metric.


If you click, you will see a drop-down menu appear that prompts you to pick an alternative conversion metric.

Flow Conversions

For Flows, you can toggle the conversion metric for a given Flow Email by hovering over the metric and clicking to reveal a metric dropdown.


The metric you choose for a given Flow email will populate across the overview reports for all Flow emails, and alter the 30-day snapshot you see when looking at a full flow. You can toggle the conversion metric at any time, however.

Email Performance Dashboard

The email performance dashboard is a great way to see how your email marketing efforts are performing overall. Here, you can see how all live flows are doing, as well as stats from your most recent campaigns.

You can also toggle the conversion metric to alter the view of this dashboard and center it around the conversion metric of your choosing:

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