Cancel a Scheduled/Sending Campaign

read

Overview

When you schedule a campaign in advance, you will have the option to cancel your campaign anytime before sending begins or while a campaign is in mid-send.

Cancel a Scheduled Campaign

  1. Click on the Campaigns tab.
  2. Click the Actions icon.
    2019-05-07_16-49-24.png
  3. Click Cancel Send.
  4. Confirm the cancellation.

After confirming your desire to cancel, you will see the status of the send change from Scheduled to Cancelled. You will also see a message that indicates to re-send, you will need to clone the canceled campaign.

For large campaigns, the scheduling process itself may take some time. A Cancel button will appear both while scheduling is still in progress, as well as after scheduling completes.

Cancel a Campaign Mid-Send

  1. Click on the Campaigns tab.
  2. Hover over the Actions icon
  3. Click Cancel Send.
  4. Confirm the cancellation.

After confirming your desire to cancel, you will see the status of the campaign change from Sending to Cancelled During Send.

When you cancel a campaign mid-send, please note that we cannot roll back emails that have already been delivered. The cancellation action will only ensure that any further emails still queued for sending are immediately canceled. The number of emails from your campaign that end up getting delivered will depend on how far along our sending process is when you click to cancel.

Available statistics for a campaign that is partially sent is available in the overview for that campaign. In this report, you will also see the date the campaign was scheduled and the cancellation date.

x
Was this article helpful?
14 out of 33 found this helpful