Cancel a Scheduled/Sending Campaign

When you schedule a campaign in advance, you will have the option to cancel your campaign anytime before sending begins or while a campaign is in mid-send.

Cancel a Scheduled Campaign

  1. Click on the Campaigns tab.
  2. Click the red Cancel button next to any scheduled campaign.
    camps_cancel.png
  3. Confirm your cancellation request.

After confirming your desire to cancel, you will see the status of the send change from Scheduled to Cancelled. You will also see a message that indicates to re-send, you will need to clone the cancelled campaign.

camps_cancelStatus.png

Note

For large campaigns, the scheduling process itself may take some time. A Cancel button will appear both while scheduling is still in progress, as well as after scheduling completes.

Cancel a Campaign Mid-Send

  1. Click on the Campaigns tab.
  2. Click on the red Cancel button next to any campaign that is currently sending.
  3. Confirm your cancellation request.

After confirming your desire to cancel, you will see the status of the send change from Sending to Cancelled During Send.

camps_cancelledDuringSend.png

When you cancel a campaign mid-send, please note that we cannot roll back emails that have already been delivered. The cancellation action will only ensure than any further emails still queued for sending are immediately cancelled. The number of emails from your campaign that end up getting delivered will depend on how far along our sending process is when you click to cancel.

Available statistics for a campaign that is partially sent is available in the overview for that campaign. In this report you will also see the date the campaign was scheduled and the cancellation date.

Was this article helpful?
1 out of 1 found this helpful