What can we help you find today?

Search by topic

Understanding how to create a list using converted profiles

How to create a static list of profiles who converted from one or most previously sent campaigns. These lists created using converted profiles can be use to retarget profiles who converted to send targeted upsell and cross-sell campaigns or exclude profiles who converted from follow up sends.

How to import subscribers to a list

Learn how to add subscribers to a list in Klaviyo. Uploading contacts is key when getting started with Klaviyo, particularly if you’re migrating from another service provider or pulling in information from a third party.

Formatting dates for CSV files reference

Learn how to edit dates in Excel and Google files to match the required date format in Klaviyo. This will make the process of uploading a CSV with customer data seamless and help you avoid upload errors.

How to migrate existing email subscribers (and unsubscribes) into Klaviyo

Learn how to use Klaviyo's list import tools to add contacts from a former ESP into your Klaviyo account, as well as other best practices for getting started with Klaviyo.

List growth reporting reference

Learn how to access and analyze your list growth report. For every list in Klaviyo, you can access a growth report that captures data regarding your list's changes over time. Use this tool to monitor business trends and expand your business.

Understanding unsubscribes and resubscribes

Learn about unsubscribes in Klaviyo, and how to manually unsubscribe contacts yourself.

How to combine 2 or more lists in Klaviyo

Learn how to merge 2 or more lists in Klaviyo. We recommend maintaining 1 list per channel to streamline list cleaning, stay organized, and better understand your audience. Merging lists allows you to clean up your account and remove unnecessary lists without sacrificing data.

How to remove suppressed profiles from a list

Learn how to remove globally suppressed and unsubscribed profiles from a list, so your list contains only active, emailable profiles.

How to verify that new contacts are being added to a list

Learn how to verify that contacts are being added to your list.

Understanding the double opt-in process

Learn the difference between single and double opt-in, why double opt-in is important for both SMS and email, and how to update the opt-in settings for a list or keyword in Klaviyo.

How to find a list ID

Learn how to locate the unique ID assigned to every list in Klaviyo. In addition to lists, every user, flow, campaign, segment, and more.

How to find the unsubscribe link and unsubscribe page for a list

Learn how to access a list's unsubscribe page editor and the shareable unsubscribe link you can provide to subscribers upon request.

How to find the subscribe link for a list

Learn how to locate a list's subscribe link, which you can share with potential email subscribers to enable them to sign up for your email marketing.

Explore more from Klaviyo

Community
Connect with peers, partners, and Klaviyo experts to find inspiration, share insights, and get answers to all of your questions.
Partners
Hire a Klaviyo-certified expert to help you with a specific task, or for ongoing marketing management.
Support

Access support through your account.

Email support (free trial and paid accounts) Available 24/7

Chat/virtual assistance
Availability varies by location and plan type