Cloudbeds data reference

Learn what data syncs from Cloudbeds to Klaviyo and where to view it. This includes reservations, guest information, and email consent. If you have not already, read our guide on getting started with Cloudbeds for step-by-step instructions on integrating, before continuing with this article.

Sync frequency

When you integrate with Cloudbeds, Klaviyo will sync all historic reservation and guest data. Going forward, reservation and guest data sync in real time.

How to view your Cloudbeds data

To view your Cloudbeds data:

1. Navigate to Analytics > Metrics.
2. Here, you can view all of the metrics in your account. The metrics with a Cloudbeds icon represent all of the metrics synced from your Cloudbeds integration.

3. Use the All integrations dropdown and select Cloudbeds to view only Cloudbeds metrics.

   

Reservation metrics

The following reservation metrics are synced from Cloudbeds:

• Created Reservation
  When a guest’s reservation is created in Cloudbeds.
• Confirmed Reservation
  When a guest’s reservation is confirmed in Cloudbeds.
• Checked In to Reservation
  When a guest checks in to their reservation.
• Checked Out of Reservation
  When a guest checks out of their reservation.
• Cancelled Reservation
  When a guest or admin cancels a guest’s reservation.
• No Show Reservation
  When a guest does not show up to a reservation.

For each of these metrics, the following top-level properties are synced to Klaviyo:

• Value
  The total monetary value of the reservation.
• Reservation ID
  The reservation ID from Cloudbeds.
• Property ID
  The ID of the property that the reservation was booked at (e.g., “12345”).
• Property Name
  The name of the property that the reservation was booked at (e.g., “Boutique Hotel in Maine”).
• Property Image
  The main image URL for the property.
• Source
  The source the reservation was booked from (e.g., “Website/Booking Engine”).
• Source ID
  The ID of the source of the reservation (e.g., “s-1”).
• Origin
  The origin of the reservation (e.g., “Expedia”).
• Third Party Identifier
  If the reservation came from an online travel agency (OTA), the ID of the reservation in that system.
• Estimated Arrival Time
  The estimated time the guest will arrive at the property.
• Start Date
  The start date for the reservation.
• End Date
  The end date for the reservation.
• Allotment Block Code
  The allotment block code that was used on the reservation.
• Additional Products Value
  The value of any add-ons a guest purchased on their reservation.
• Additional Product Items Count
  The total number of additional products that a guest purchased on their reservation.
• Reservation Person Counts
  The total number of people included on a reservation.
• Reservation Adult Counts
  The total number of adults included on a reservation.
• Reservation Child Counts
  The total number of children included on a reservation.

Guest data

Klaviyo syncs guest data from Cloudbeds. Please note that we do not sync any profiles associated with an online travel agency (OTA). 

We sync the following guest data to Klaviyo profiles:

• Email
• Phone number
• First name
• Last name
• Street
• City
• State
• Zip
• Country
• Cloudbeds Guest ID
• Cloudbeds Gender
• Cloudbeds Birthday
• Cloudbeds Company Name
• Cloudbeds Special Requests
• Cloudbeds Main Guest
• Cloudbeds Custom Fields
• Cloudbeds Date Created
• Email consent

Please note that SMS consent is not synced from Cloudbeds.

Additional resources

Getting started with Cloudbeds