The Campaign Performance Report lets you deep dive into campaign-specific engagement and conversion data. We help you get up and running quickly by providing a pre-made report that includes all standard engagement and deliverability metrics neatly grouped by campaign name. Tailor it to your needs by customizing the metrics you want to analyze and focusing that analysis using tags and time range filters.
The Campaign Performance Report can help you answer questions like:
- How have my product launch campaigns performed over the last year?
- What does my conversion funnel look like for campaigns sent over the last 90 days compared
- across different conversion metrics, including attributed site visits, checkouts, and purchases?
In this guide, you will learn more about the Campaign Performance Report, where to find it in Klaviyo, and how to customize it to better serve your business.
Build Your Report
To create a new Campaign Performance Report, click on the Analytics tab and select Custom Reports.
Then, click Create Custom Report.
Under Report Type, select Campaign Performance Report from the dropdown, and give your report a name.
From there, you will be able to customize your report to best serve your business needs. By default, the report is pre-populated with the standard deliverability and engagement metrics:
- Total Recipients
- Total Opens
- Unique Opens
- Open Rate
- Unique Clicks
- Total Clicks
- Click Rate
- Total Unsubscribes
- Unsubscribe Rate
- Total Spam Complaints
- Spam Complaint Rate
- Total Bounces
- Bounce Rate
First, choose what metrics you want to analyze in your report. If any pre-populated metric is irrelevant to your needs, remove it by clicking the X to the right of the metric’s name. To re-add any of these defaults, simply click within the gray box and reselect them from the drop-down.
You may also add up to 10 conversion metrics in addition to the pre-populated set that comes with the report. This includes both standard conversion metrics (e.g., Placed Order) and conversion rates (e.g., Placed Order Rate) that are attributable to email.
Select + Add Conversion Metric to add these parameters to your analysis.
Once you have customized your report and added your desired conversion metric, the next step is to decide how you want to analyze those conversion metrics. With the exception of rates, all conversion metrics support two different dropdowns to customize your analysis:
- Total, Unique, or Value
You can report on the total number of instances of an event (TOTAL) or the unique number of profiles that performed that event (UNIQUE). If the metric you select has a monetary value associated with it (e.g., Placed Order), you can also report on the value of the events (VALUE).
- SUM or AVG
You can choose one of two aggregations: SUM or AVG. SUM shows you the total of all events for your selected metric. For example, if there are two Placed Order events within the timespan you select, both with a $15 value, the VALUE SUM will be $30 and the TOTAL SUM will be 2. AVG shows the average of events that occurred for your metric. For example, if there are two Placed Order events within the timespan you select, both with a value of $15, the average will be $15.
You can add a modifier to group and filter your report by specific values. This allows you to build a more tailored report around your selected metrics, specific to your business needs.
- +Add Group By
This option allows you to group values within your report by a specific event property. By default, your report will be grouped by Campaign Name. You can choose to either keep Campaign Name or switch to Message Variations from the dropdown. You also have the option to include A/B variations in your report by clicking the Include A/B email variations checkbox. This would add a new column in your report results for each variation letter.
Note that reports only include events filtered by a profile property starting after that property was created. Even if a property was retroactively applied, if it didn’t exist on profiles at the time the event takes place then it won't appear in the report.
- Filter By Tags
The Campaign Performance Report supports filtering by tags. For example, if you only want to view data from your product announcement campaigns, select that tag from the Filter by Tags dropdown menu. You may select multiple tags at once.
Finally, customize the time range of your report so that it only shows the data you care about. To adjust the timeframe, choose your selected time range and grouping from the associated dropdowns.
Note that, if you opt to include A/B email variations, you will not be able to group the report by time and vice versa.
You can adjust the time range to:
- Last 24 Hours
- This Week
- Last 7 Days
- Last Week
- This Month
- Last 30 Days
- Last Month
- This Year
- Last 90 Days
- Last 365 Days
- Last Year
You can also group the data by:
Please note that send times within your reports will display in Coordinated Universal Time (UTC).
Run and Export Your Report
Once you have customized your Campaign Performance Report to include all of your desired engagement, deliverability, and conversion metrics — as well as timeframes, groupings, and filters — you are ready to run your report.
Click Run Report. This will process your report and save it in your account.
While it may take some time to populate your results, when it is complete you will see a robust summary of your report. Your new report and its results will automatically be saved, so you may navigate away and return to your report from within the Analytics tab at any time.
When your report is complete, you will see it populated with results and the configuration box will automatically collapse so you can focus on identifying performance trends and opportunities. A timestamp of when the report was last run will appear above your results.
If you wish to export the results of your report for further analysis, click Export.
Update Report Results
Reports do not automatically refresh; rather, you will need to manually re-run the report to pull updated data. To see when a report was last updated, look at the Last Run timestamp from either the Analytics tab or from within the report itself.
To update your report to display the latest data, reopen it and click Run Report.
In the event that you need to see historical report results from previous runs, go to the Custom Reports tab and select View History from the right-hand, three-dot menu of a report.
This will show all historical runs for your report of interest. To download the historical results of your report, select Export.