Below the Information section of a contact profile are links to either delete someone's profile entirely from Klaviyo or merge the current profile with another profile.
Merge Two Profiles
There are a few cases in which you may want to merge a profile that can include but not limited to:
- The same contact in your Klaviyo account has two different profiles with two different email addresses; merging will result in only one profile remaining, with one email address, for the contact.
- The same contact has two profiles where one includes a typo in their email address; merging will ensure you're corresponding to the active profile and consolidate data measured for the false profile.
To merge a profile, select Merge Profile from the profile that is to be removed. A prompt will appear, outlining the profile to be merged into the profile you've designated. Select Merge Profiles to complete - it can take some time before the profiles are actually merged, as this is a task in queue that must be processed. This action is permanent.
Delete a Klaviyo Profile
To delete a Klaviyo profile, click the Delete button below the Information section of a contact profile.
Deleting a profile will remove the profile from Klaviyo completely and permanently delete all data associated with the profile. Neither deleting nor merging profiles can be reversed.