Overview
When configuring post-purchase email flows, you may want to target customers based on the specific items they have purchased. This guide explains how to configure commonly used product-specific flows.
Example: When Only Product A is Ordered
When "Product A" is ordered (only "Product A"), you want a specific email flow to be triggered.
To configure this flow, you will need the following flow trigger and series of trigger filters:
Trigger: Placed Order
Trigger Filter 1: Item Count equals "1"
AND
Trigger Filter 2: Items contains "Product A"
You can use this configuration to create any number of flows that trigger whenever someone purchases a specific product (and only that product).
Example: When Product A and Product B are Ordered Together
When "Product A" and "Product B" are ordered together (and only these two products), you want a specific email flow to be triggered.
To configure this flow, you will need the following flow trigger and series of trigger filters:
Flow Trigger: Placed Order
Trigger Filter 1: Item Count equals "2"
AND
Trigger Filter 2: Items contains "Product A"
AND
Trigger Filter 3: Items contains "Product B"